Steve Pollard
Donalsonville,GA
Summary
Dynamic professional with a proven track record at Seminole County Recreation Department, enhancing sports participation through innovative marketing and outstanding customer service. Skilled in facility management and team collaboration, I excel in creating engaging programs and leading successful teams. Expertise in adaptive programming and excellent communication ensures inclusive, high-quality recreational experiences.
Overview
16
16
years of professional experience
Work History
Assistant Recreation Director
Seminole County Recreation Department
04.2017 - Current
- Increased participation in sports activities by implementing effective marketing strategies and targeted outreach.
- Addressed patron inquiries, concerns, or complaints promptly and professionally, demonstrating commitment to excellent customer service.
- Led volunteer recruitment efforts, attracting dedicated individuals who contributed significantly to the success of various events and programs.
- Assisted in hiring qualified personnel for various roles within the department, ensuring a skilled workforce capable of delivering high-quality services.
- Purchased necessary equipment and sports materials to use for recreational activities.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Scheduled events in recreation facilities and monitored facility conditions.
- Participated in training and development programs to maximize opportunities for self-development.
Sales Associate
Home Depot
06.2014 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Dental Office Manager
U.S. Army Active Duty
05.2009 - 12.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Education
High School Diploma -
Seminole County Middle/high School
Donalsonville, GA05-2007
Skills
- Inclusive practices
- Adaptive programming
- Facility management
- Fundraising techniques
- Activity scheduling
- Special event planning
- Activity planning
- Excellent communication
- Team collaboration
- Organizational skills
- Team leadership
- Multitasking
- Multitasking Abilities
Timeline
Assistant Recreation Director
Seminole County Recreation Department
04.2017 - Current
Sales Associate
Home Depot
06.2014 - 07.2016
Dental Office Manager
U.S. Army Active Duty
05.2009 - 12.2012
High School Diploma -
Seminole County Middle/high School
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