Summary
Overview
Work History
Education
Skills
Timeline
Manager

Steve Pollock

Frederick,MD

Summary

Dynamic restaurant manager with a proven track record at Ruth's Chris Steakhouse, excelling in budget control and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, achieving significant improvements in service delivery. Skilled in operations management and fostering a collaborative work environment, driving employee engagement and performance.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

15
15
years of professional experience

Work History

Manager

Ruth's Chris Steakhouse
06.2023 - Current
  • proficient in all areas of restaurant operations from the front of house to back of house
  • proficient in profit and loss statements and running budget goals
  • placed orders for food, produce, liquor and smallware
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Assistant General Manager

Ruby Tuesday
10.2022 - 06.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Hiring staff
  • provide training and staff development to help staff reach goals and go above and beyond company standards
  • food and alcohol orders to budget and needs
  • setting pars for food and alcohol orders
  • scheduling staff to labor budget and need
  • helping other stores with need and training new management and GM staff
  • HR and people skills
  • being proactive instead of reactive
  • proficient in profit and loss and inventory control
  • building a guest first atmosphere
  • developing and implementation of action plans
  • setting goals and standards for 100% guest satisfaction
  • on hands management style - pitch in waiting tables, cooking, dishwashing, etc. help staff with these tasks as needed

General Manager

Panera Bread
10.2010 - 10.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Hands on operational management of a 3.5M+ location in annual sales with a staff of 55+
  • Handled all ordering of inventory needed for store
  • trained and developed all hourly and new management staff
  • proficient in running labor budget
  • skillful in running food cost budget
  • knowledgeable on P&L and other financial forms
  • staffed and developed a customer first atmosphere
  • expert in implementing new menus and training staff in these goals
  • developed and put in place action plans. labor, staffing, food, waste, customer service, etc.
  • oversaw all operations front of house and back of house
  • help GM and other management with operational problems, staffing, training, food cost, etc.
  • worked on training team to open new stores and train new managers and staff
  • work closely with local health departments to increase grade level
  • travel to new and long term restaurants
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

Hotel And Restaurant Management

University of Maryland, College Park
College Park, MD

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Relationship building
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Performance evaluations
  • Product management
  • Budget control
  • Financial management
  • Expectation setting
  • Expense tracking
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Risk management
  • Data analysis
  • Regulatory compliance
  • Cross-functional team management
  • Financial records oversight
  • Disciplinary techniques
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Problem-solving
  • Multitasking Abilities
  • Team development
  • Hiring and training
  • Managing operations and efficiency
  • Scheduling and coordinating
  • Professional and courteous

Timeline

Manager

Ruth's Chris Steakhouse
06.2023 - Current

Assistant General Manager

Ruby Tuesday
10.2022 - 06.2023

General Manager

Panera Bread
10.2010 - 10.2022

Hotel And Restaurant Management

University of Maryland, College Park

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Steve Pollock