Steve Porchia
Bakersfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Night Auditor
Hilton Home2 Suites
06.2023 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Sales Associate and Finance Manager
Danns Discount Auto Sales
01.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Commercial Driver
First Transit
02.2022 - 06.2023
- Operated with safety and skill to avoid accidents and delays.
- Took on additional routes during absence of team members.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Liaised with customers regarding packages and deliveries.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Finance Manager
Gropetti Automotive
02.2013 - 09.2017
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Drove revenue stream development through strategic collaboration and partnerships.
Sales Manager
Serpa Automotive
06.2006 - 01.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06.1986
Skills
- Teamwork and Collaboration
- Facility Maintenance Monitoring
- Financial Reporting
- Customer Service
- Front Desk Operations
- Night Audit Reports
- Guest Services
- Multitasking and Organization
- Wake-Up Calls
- Training and Mentoring
Timeline
Night Auditor
Hilton Home2 Suites
06.2023 - 10.2023
Commercial Driver
First Transit
02.2022 - 06.2023
Sales Associate and Finance Manager
Danns Discount Auto Sales
01.2018 - 07.2021
Finance Manager
Gropetti Automotive
02.2013 - 09.2017
Sales Manager
Serpa Automotive
06.2006 - 01.2013
High School Diploma -
Bakersfield High School
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