Steve Price Jr.
Saucier,MS
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
29
29
years of professional experience
Work History
Supervisor/Crew Trainer
ESC Federal
2023.04 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Spa Attendant
Hawk's Men Gym
2013.01 - 2020.01
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Implemented time management techniques to efficiently prepare treatment rooms between appointments, minimizing wait times for clients.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Office Cleaner
UTE
2006.01 - 2012.01
- Responsible for maintaining the cleanliness of the building by performing various cleaning duties including the common areas, office spaces, kitchen/ employee break room and bathrooms.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
Collections Manager
UTE , Inc.
2003.01 - 2012.01
- Collaborated with accounts receivables staff and insurance companies regarding collection of payments
- Respond to customer inquiries
- Managed the disbursements of customers funds, insurance funds and mortgage funds for the repair process of the customer property
- Pulled permits on commercial and residential level with city and county officials
- Create repayment schedules based on customer's financial situation
- Retain customer loyalty with initiating processes for collection of payments
- Maintain and update record of customers from whom collections are made
- Oversaw architects and engineers with obtaining permits for city and county
Race and Sports Book Supervisor
Las Vegas Hilton
1996.01 - 2002.01
- Dealt with high end guests
- Helped with VIP guest players tracking
- Managed team of 30+ of professionals
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Regulator trainer: Reg
- 6A/ Reg
- 22
- Lead writer and phone account writer
- Closed relations with casino markers for high end guests
- Computer knowledge.
Education
Hotel Management -
University of Nevada- Las Vegas
12.1989
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Multitasking Abilities
- Problem-Solving
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
Workingskills
- Professional Customer Service
- Trainer
- Cash Handling
- Computer skills
- Management
Timeline
Supervisor/Crew Trainer
ESC Federal
2023.04 - Current
Spa Attendant
Hawk's Men Gym
2013.01 - 2020.01
Office Cleaner
UTE
2006.01 - 2012.01
Collections Manager
UTE , Inc.
2003.01 - 2012.01
Race and Sports Book Supervisor
Las Vegas Hilton
1996.01 - 2002.01
Hotel Management -
University of Nevada- Las Vegas
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