Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Ransier

Sedro-Woolley

Summary

Skilled Branch Manager with demonstrated success in coordinating team and sales activities. Friendly and adaptable professional with remarkable leadership and program management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Branch Manager

Great Floors
04.2022 - 12.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Complied with established internal controls and policies.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.

Assistant Branch Manager

Great Floors
07.2015 - 04.2022
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.

Warehouse Supervisor/Class B CDL Driver

Standard Paint & Flooring
02.2010 - 07.2015
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Upheld a clean driving record throughout tenure as Class B CDL Driver, reflecting commitment to safe driving practices.
  • Navigated challenging road conditions, ensuring safe transportation of goods and passengers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Front End Supervisor

Standard Paint & Flooring
02.2010 - 07.2015
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
  • Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
  • Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Education

High School Diploma -

Kennewick High School
Kennewick, WA

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Employee development
  • Operations management
  • Decision-making
  • Sales management
  • Training and development
  • Sales professional
  • Business development
  • Sales development
  • Project management
  • Goals and performance
  • Sales planning
  • Conflict resolution
  • Strategic planning
  • Approachable
  • Resourceful nature
  • Upselling and cross selling
  • Customer and vendor relations
  • Safety protocol
  • Strong interpersonal skills

Timeline

Branch Manager

Great Floors
04.2022 - 12.2024

Assistant Branch Manager

Great Floors
07.2015 - 04.2022

Warehouse Supervisor/Class B CDL Driver

Standard Paint & Flooring
02.2010 - 07.2015

Front End Supervisor

Standard Paint & Flooring
02.2010 - 07.2015

High School Diploma -

Kennewick High School

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Steve Ransier