Summary
Overview
Work History
Education
Skills
References
Timeline
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Steve Rios

Steve Rios

Fort Oglethorpe,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service at Holiday Inn Express Hotel. Proven ability in conflict resolution and effective communication, consistently enhancing guest satisfaction. Skilled in money handling and record keeping, demonstrating reliability and a strong work ethic while fostering positive relationships with clients and team members.

Overview

14
14
years of professional experience

Work History

Cashier

Del Taco
Fort Oglethorpe, GA
02.2025 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Front Desk Agent

Holiday Inn Express Hotel
Orlando, FL
02.2020 - 07.2023
  • Resolved customer complaints promptly and courteously.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Assisted with check-in and check-out procedures for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed cash drawer responsibly throughout shift.
  • Addressed customer needs in a timely manner.

Reservation Agent

Hotelbeds USA
Orlando, FL
11.2011 - 08.2016
  • Identified opportunities for cross-selling other products or services.
  • Performed daily audits of reservation data to ensure accuracy.
  • Ensured all reservations were properly documented in the system.
  • Followed up regularly with existing clients to maintain relationships.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Resolved guest complaints by providing exceptional customer service.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Liberty High School
Kissimmee, FL
06-2011

Skills

  • Customer service
  • Cash handling
  • Reservation management
  • Report generation
  • Conflict resolution
  • Time management

References

References available upon request.

Timeline

Cashier

Del Taco
02.2025 - Current

Front Desk Agent

Holiday Inn Express Hotel
02.2020 - 07.2023

Reservation Agent

Hotelbeds USA
11.2011 - 08.2016

High School Diploma -

Liberty High School

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