Steve Roman
Lehigh Acres,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations.
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Encouraging lead and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Patient Transporter
Gulf Coast Medical Center
03.2023 - Current
- Transported patients to testing and treatment units, operating rooms, and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped the equipment with proper cleaning products after each patient's transport to reduce infection.
- Assisted with the discharge process by escorting patients with belongings to leave the facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage a smooth transition from hospital to designated location.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up, and overhead lifts.
- Communicated with patients, family members, and healthcare staff to coordinate transportation schedules.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high patient safety and care.
- Supported medical staff during patient examinations by company policy.
Sales Lead
Journeys
04.2022 - 03.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier / Server / Key Holder
Country Style Ice Cream
04.2020 - 10.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Greeted incoming customers and provided reliable, friendly customer service.
- Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.
- Collaborated with management to develop marketing and promotional activities.
- Accurately operate cash register to process customer payments.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Lehigh Senior High School
Lehigh Acres, FL05.2023
Skills
- Product Knowledge
- Store Management
- Cash Register Operation
- Customer Service
- Customer Satisfaction
- Retail Knowledge
- Sales Coaching
- Employee Motivation
- Sales Expertise
- Lead Development Abilities
- Coaching and Mentoring
Accomplishments
Broke a store record (Sold 13 pairs of shoes in a single transaction)
Certified in BLS
Certified in Word, Powerpoint, and Excel
Achieved perfect 100s for Monthly Performance Review consecutively (Best sales numbers for many months in a row)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Transporter
Gulf Coast Medical Center
03.2023 - Current
Sales Lead
Journeys
04.2022 - 03.2023
Cashier / Server / Key Holder
Country Style Ice Cream
04.2020 - 10.2022
Diploma -
Lehigh Senior High School
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