Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Steve Ronato

Stockton,California

Summary

Goal-oriented manager with extensive experience in the customer service and food and beverage industry, showcasing proven leadership abilities. Adept at driving productivity and enhancing customer satisfaction, resulting in increased revenue and sales. Committed to streamlining procedures and maximizing employee potential to achieve optimal outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Starbucks
07.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Shift Supervisor

Ohana Cafe
08.2023 - 07.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Assistant Store Manager

Peet's Coffee & Tea
07.2022 - 08.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Barista Shift Supervisor

Dutch Bros Coffee
08.2020 - 10.2022
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Completed store opening and closing procedures and balanced tills.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista Shift Supervisor

Peets Coffee And Tea
07.2019 - 01.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Team Member

85c Bakery Cafe
12.2018 - 07.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Science - Psychology

San Joaquin Delta College
Stockton, CA
05.2024

High School Diploma -

Pacific Law Academy
05.2018

Skills

  • Sales
  • Task Delegation
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Emotional Intelligence
  • Strategic Planning
  • Policy Implementation
  • Adaptability
  • Time Management
  • Problem Solving

Certification

Servsafe

Sexual Harassment Training

OSHA

Languages

English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working

Timeline

Assistant Manager

Starbucks
07.2024 - Current

Shift Supervisor

Ohana Cafe
08.2023 - 07.2024

Assistant Store Manager

Peet's Coffee & Tea
07.2022 - 08.2023

Barista Shift Supervisor

Dutch Bros Coffee
08.2020 - 10.2022

Barista Shift Supervisor

Peets Coffee And Tea
07.2019 - 01.2020

Team Member

85c Bakery Cafe
12.2018 - 07.2019

Associate of Science - Psychology

San Joaquin Delta College

High School Diploma -

Pacific Law Academy

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Steve Ronato