Steve Ronato
Stockton,CA
Summary
Personable and goal-oriented professional with over seven years of experience in the customer service and food and beverage industry. Excels by using interpersonal skills and proven leadership abilities, in turn enhancing productivity, customer satisfaction, and resulting in increased revenue and sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Worker
San Joaquin General Hospital
Stockton, CA
01.2025 - Current
- Prepare and deliver patient meals according to dietary specifications and medical guidelines.
- Maintain cleanliness and sanitation in kitchen and food service areas in compliance with health regulations.
- Collaborate with nursing and dietary staff to ensure accurate meal delivery and address patient concerns.
- Monitor food inventory and assist with receiving and stocking supplies.
- Provide friendly, compassionate service in a healthcare setting, helping patients feel cared for and supported.
Assistant Manager
Starbucks
Glasgow, MT
07.2024 - 12.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Fostered welcoming and safe environment providing inclusivity and understanding within work staff
- Verified inventory counts remained within monthly tolerance levels, and compiled financial data in compliance with the budget.
- Interviewed, hired, and trained staff associates to comply with company policies and procedures.
- Managed the opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Barista
Ohana Cafe
Stockton, CA
08.2023 - 07.2024
- Described menu items to customers and suggested products based on stated preferences.
- Served customers quickly and efficiently, creating strategies to prevent delays.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean, well-organized production areas to avoid violations or unnecessary work delays.
- Completed cash and credit card transactions accurately, using POS software.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Assistant Store Manager
Peet's Coffee & Tea
Stockton, CA
07.2022 - 08.2023
- Coached employees and trained them on methods for handling various aspects of sales and customer service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels.
- Optimized store displays and appearance via strategic merchandising.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Interviewed and trained staff associates to comply with company policies and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Responded to customer concerns, working with management to significantly raise customer satisfaction ratings.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
Barista Shift Supervisor
Dutch Bros Coffee
Stockton, CA
08.2020 - 06.2023
- Maintained a clean and organized work environment, ensuring that safety standards were met consistently.
- Completed store opening and closing procedures, and balanced tills.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Promoted positive team morale by encouraging collaboration among staff members.
- Effectively multitasked within fast-paced environment.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista Shift Supervisor
Peet's Coffee & Tea
Stockton, CA
07.2019 - 01.2020
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted positive team morale by encouraging collaboration among staff members.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Resolved customer complaints in a polite and professional manner.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Team Member
85C Bakery Cafe
Stockton, CA
12.2018 - 07.2019
- Served food and beverages promptly, with focused attention to customer needs.
- Explained menu items, and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols to maintain safe, sanitary environments.
- Maintained positive working relationship with fellow staff and management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Associate of Science - Psychology
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Pacific Law Academy
Stockton, CA05.2018
Skills
- Effective communication
- Customer service
- Inventory management
- Sales
- Customer retention
- Communication skills
- Time management
- Multitasking ability
- Calm demeanor
- Detail-oriented
Certification
- ServSafe
- Responsible Beverage Service Certified (RBS)
- Sexual Harassment Training
- OSHA
Languages
English
Native/ Bilingual
Spanish
Professional
Tagalog
Native/ Bilingual
Ilocano
Native/ Bilingual
Italian
Limited
Timeline
Food Service Worker
San Joaquin General Hospital
01.2025 - Current
Assistant Manager
Starbucks
07.2024 - 12.2025
Barista
Ohana Cafe
08.2023 - 07.2024
Assistant Store Manager
Peet's Coffee & Tea
07.2022 - 08.2023
Barista Shift Supervisor
Dutch Bros Coffee
08.2020 - 06.2023
Barista Shift Supervisor
Peet's Coffee & Tea
07.2019 - 01.2020
Team Member
85C Bakery Cafe
12.2018 - 07.2019
Associate of Science - Psychology
San Joaquin Delta College
High School Diploma -
Pacific Law Academy