STEVE RUBY
Pittsburgh,PA
Summary
Looking for a career that I can use my current and previous skills to perform the job to the satisfaction of my employer and the opportunity for advancement. I have years of experience using multiple hand and power tools for personal and professional jobs as needed. I have good troubleshooting and repairing skills that come in handy to keep things running smoothly so not to impact daily operations
Overview
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Glass finisher
Chromaglass
Delmont, PA
07.2012 - Current
- Slicing, grinding, beveling and painting molded glass to customers' specifications. Experience with digital calipers and reading drawings/blueprints
- Finished glass edges for Chromaglass fabrication standards
- Inspected finished glass for chips, scratches, and surface defects
- Polished glass panels using finishing tools and abrasives
Field Service Manager
Dish Network
Pittsburgh, PA
05.2001 - 11.2011
- Managed 8 to 16 individuals at any time.
- Field service site checks on jobs being worked on or completed by field service technicians. Making sure jobs were completed up to our standards and customer satisfaction. Dealing with customers on a daily basis either by phone or in person in regards to complaints, service issues or to let me know they were satisfied with the work completed. Doing on-site safety checks with employees to confirm that all safety procedures were being followed. Ensured company van maintenance was completed promptly.
- Managed field technicians for DISH Network satellite installation and service schedules.
- Coordinated customer appointments and dispatch plans for residential and business accounts.
- Reviewed service orders, work tickets, and installation standards for quality compliance.
Field service specialist
Dish network
Pittsburgh, PA
05.1999 - 05.2001
- Installed and serviced low voltage cable satellite systems on residential and commercial properties, ensuring reliable service delivery. Engaged with customers daily to address inquiries and provide tailored solutions, enhancing customer satisfaction. Utilized multiple hand and power tools to complete jobs to customers' complete satisfaction.
- Installed satellite receivers and network equipment at customer homes.
- Diagnosed signal issues and corrected service disruptions for satellite television systems.
- Updated service records through handheld dispatch systems and mobile work orders.
Education
High school diploma - English,Electronics, Electricity
Taylor Allderdice
Pittsburgh, PA 09.1984 - 06.1988
Skills
- Manufacturing
- Quality Assurance
- Blueprint reading
- Mechanical knowledge
- Power tools
- Lift truck
- Manufacturing company experience
- Logistics coordination
- Customer support management
- Customer relations
- Customer support
- Supervisory experience
- Team management
- Leadership
- Organizational skills
- Microsoft Word
- Computer skills
- Manufacturing facility
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Glass finisher
Chromaglass
07.2012 - Current
Field Service Manager
Dish Network
05.2001 - 11.2011
Field service specialist
Dish network
05.1999 - 05.2001
High school diploma - English,Electronics, Electricity
Taylor Allderdice
09.1984 - 06.1988