Steve Saccocci

• Managed day-to-day operations to ensure efficient service delivery and.
• Utilized industry-specific cleaning equipment and eco-friendly products to optimize performance.
• Established strong client relationships through effective communication and personalized service.

As the Technician Development and Training Manager, I was responsible for overseeing 5 trainers which included 2 in-house technical and 3 field safety experts. I was also responsible for the development of all training programs for our technicians. My role also expanded into implementing the companies “5S” and organizational efforts through the Toyota Lean management program to improve organizational efficiency.

• Led daily service operations to enhance customer satisfaction and retention.
• Implemented training programs for staff to improve service delivery and efficiency.
• Implemented process improvements that streamlined workflow and reduced service time.
• Managed service team performance through regular feedback and coaching sessions.
• Oversaw inventory management, ensuring adequate stock levels for timely repairs for shop repairs and service vehicle repairs
• Established strong vendor relationships to optimize parts procurement and pricing strategies.
• Coordinated cross-departmental collaboration to address customer issues effectively.
• Resolved customer complaints in professional and timely manner.
• Analyzed service metrics to identify trends and drive continuous improvement initiatives.
• Hired, trained and supervised team of service staff members to meet business goals.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.

• Diagnosed and repaired mechanical issues on heavy equipment, ensuring optimal performance.
• Conducted routine maintenance checks, enhancing equipment reliability and safety compliance.
• Traveling to customers to complete on-site repairs.

• Oversaw maintenance operations, ensuring compliance with safety regulations and standards. Including Facility, janitorial and forklift maintenance.
• Developed preventive maintenance schedules, enhancing equipment reliability and performance.
• Led a team of technicians, providing training and mentorship to improve skills and efficiency.
• Implemented cost-saving measures through strategic vendor negotiations and resource management.

• Conducted routine inspections and repairs of equipment to identify maintenance needs and prevent operational disruptions.
• Performed troubleshooting and repair on HVAC, plumbing, and electrical systems to ensure optimal facility performance.
• Collaborated with team members to execute preventive maintenance schedules, enhancing equipment reliability and safety standards.
• Developed and implemented efficient repair processes, improving turnaround time for service requests.