Steve Safarik
Roseville,CA
Summary
Strong leader and problem-solver with 35 years of operation, warehouse, and logistics experience dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Senior Manager, Training Support Call Center Program Management
American Red Cross
07.2021 - Current
- Collaborated with other supervisors to share best practices and streamline call center operations.
- Supported call center transition from an outsourced call center to an in-house call center
- Analyzed call center metrics to identify areas for improvement and implemented changes accordingly.
- Created a Business Case to add SMS Texting as a channel to Call Center
- Worked on a transition team to develop and move organization to a new Intranet site
Senior Manager, Training Support Call Center Program Management
American Red Cross
07.2021 - Current
- Collaborated with other supervisors to share best practices and streamline call center operations.
- Supported call center transition from an outsourced call center to an in-house call center
- Analyzed call center metrics to identify areas for improvement and implemented changes accordingly.
- Created a Business Case to add SMS Texting as a channel to Call Center
- Worked on a transition team to develop and move organization to a new Intranet site
Senior Business Operations Manager
American Red Cross
07.2013 - 06.2021
- Progressively advanced through multiple leadership roles within the NAT program, including Senior Program Manager, West Coast Director and Senior Operations Manager (nationwide).
- Built financially sound, executable, data-driven business strategies to meet program goals, support sustainability and growth
- Developed and implemented strategic initiatives to improve organizational performance, sustainability and growth.
- Managed daily operations for 47 NAT facilities, real estate and remodel projects nationwide.
- Oversaw day-to-day operations of up to 170+ staff nationwide
- Ensured compliance with federal and state regulations; prepared for and participated in state audits.
- Analyzed operational workflows, identifying areas for process optimization and cost reduction.
- Managed project timelines, deliverables and deliverable, ensuring alignment with business priorities and deadlines.
- Oversaw financial management, including budgeting, reporting, and forecasting, to ensure fiscal responsibility and sustainability.
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline.
Senior Business Operations Manager
American Red Cross
07.2013 - 06.2021
- Progressively advanced through multiple leadership roles within the NAT program, including Senior Program Manager, West Coast Director and Senior Operations Manager (nationwide).
- Built financially sound, executable, data-driven business strategies to meet program goals, support sustainability and growth
- Developed and implemented strategic initiatives to improve organizational performance, sustainability and growth.
- Managed daily operations for 47 NAT facilities, real estate and remodel projects nationwide.
- Oversaw day-to-day operations of up to 170+ staff nationwide
- Ensured compliance with federal and state regulations; prepared for and participated in state audits.
- Analyzed operational workflows, identifying areas for process optimization and cost reduction.
- Managed project timelines, deliverables and deliverable, ensuring alignment with business priorities and deadlines.
- Oversaw financial management, including budgeting, reporting, and forecasting, to ensure fiscal responsibility and sustainability.
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline.
Service Delivery Manager, Northern California
American Red Cross
07.2012 - 07.2013
- Managed cross-functional teams to ensure seamless service operations across multiple departments.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Oversaw budget management for delivery operations, ensuring cost-effective resource allocation while maintaining quality standards.
Warehouse/Logistics/Fleet/Assistant Operations Manager
American Red Cross Bay Area
07.2001 - 07.2012
- Designed, built, and managed a Distribution Center from the ground up , including developing and implementing comprehensive inventory and order management processes.
- Led cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Oversaw daily operation ensuring facility maintenance and safety compliance.
- Streamlined inventory management processes to improve accuracy and reduce discrepancies.
- Coordinated with vendors for timely procurement and repair of vehicles and equipment, enhancing operational capabilities.
- Developed training materials for new team members on fleet management protocols.
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline.
Warehouse/Logistics/Fleet/Assistant Operations Manager
American Red Cross Bay Area
07.2001 - 07.2012
- Designed, built, and managed a Distribution Center from the ground up , including developing and implementing comprehensive inventory and order management processes.
- Led cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Oversaw daily operation ensuring facility maintenance and safety compliance.
- Streamlined inventory management processes to improve accuracy and reduce discrepancies.
- Coordinated with vendors for timely procurement and repair of vehicles and equipment, enhancing operational capabilities.
- Developed training materials for new team members on fleet management protocols.
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline.
Logistics Manager
Nordstrom
02.1994 - 07.2001
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline
- Optimized supply chain operations to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing logistics strategies aligned with business objectives.
- Developed a material cost training programs for staff to enhance operational knowledge and performance.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Logistics Manager
Nordstrom
02.1994 - 07.2001
- Responsible for employee performance evaluations, compensation recommendation, training, on-boarding, counseling, and discipline
- Optimized supply chain operations to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing logistics strategies aligned with business objectives.
- Developed a material cost training programs for staff to enhance operational knowledge and performance.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Education
2 years of study
Cuesta College
Integrity Management Solutions - a management development program
Skills
- Goal-oriented planning
- Cross-functional collaboration
- Operational efficiency management
- Budget oversight
- Warehousing management
- Problem-solving
- Teamwork and collaboration
- Team coordination
Accomplishments
- Documented and resolved first call completion of 58% to 89% with recommend trainings and slight process changes.
- Collaborated with diverse team of 8 in the development and transition of new nationwide Intranet site.
- Achieved inventory loss of 25% to 1.3% by building distribution center and controlling departments inventories using Oracle inventory system.
Timeline
Senior Manager, Training Support Call Center Program Management
American Red Cross
07.2021 - Current
Senior Manager, Training Support Call Center Program Management
American Red Cross
07.2021 - Current
Senior Business Operations Manager
American Red Cross
07.2013 - 06.2021
Senior Business Operations Manager
American Red Cross
07.2013 - 06.2021
Service Delivery Manager, Northern California
American Red Cross
07.2012 - 07.2013
Warehouse/Logistics/Fleet/Assistant Operations Manager
American Red Cross Bay Area
07.2001 - 07.2012
Warehouse/Logistics/Fleet/Assistant Operations Manager
American Red Cross Bay Area
07.2001 - 07.2012
Logistics Manager
Nordstrom
02.1994 - 07.2001
Logistics Manager
Nordstrom
02.1994 - 07.2001
Integrity Management Solutions - a management development program
2 years of study
Cuesta College
Awards
- Presidential Award for Excellent - American Red Cross – One Source Project
- Tiffany Circle Award - American Red Cross - Employee Excellence
- Life Saving Award – Award given for saving a life using Red Cross training
- All Star – Exemplary Customer Service, Nordstrom
Training
- Managing an Inclusive Work Environment
- Navigating Change for Leaders
- Navigating Change Fundamentals
- Supporting Volunteers and Managing Teams
- Bulk Distribution Operations Workshop
- Logistics: Overview and Simulation Workshop
- Collaborating to Ensure Effective Service Delivery Workshop
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