Steve Salaverria
Henderson,NV
Summary
Seeking a permanent position where I can successfully utilize my education and work experience to the best of my abilities to become an asset to a prestigious company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
The Signature At Mgm Grand
Las Vegas, NV
01.2022 - Current
- Conducted daily meetings with other departments to discuss arrivals, special requests and operational ideas.
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
- Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Front Desk Lead/Relief HOM
MGM Grand Hotel & Casino
Las Vegas, NV
08.2019 - 01.2022
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
- Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Front Desk Agent
The Signature At MGM Grand
Las Vegas, NV
01.2019 - 08.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Front Desk Agent/PBX Operator/Concierge
Hilton Lake Las Vegas Resort & Spa
Henderson, NV
10.2016 - 12.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Valet/Bellman
Hilton Lake Las Vegas Resort & Spa
Henderson, NV
02.2016 - 10.2016
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Escorted travelers to and from guest rooms and assisted with luggage.
Lobby Attendant
Hilton Lake Las Vegas Resort & Spa
Henderson, NV
10.2015 - 02.2016
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
High School Diploma -
Del Sol Academy of The Performing Arts
Las Vegas, NV06.2014
Skills
Work well under pressure
Strong troubleshooting and problem solving
Excellent communication skills; relate well with others
Bilingual speaking English and Spanish
Computer Literature: Microsoft Suite & Microsoft Office
Excellent at multi-tasking
Superb on time management
Certification
• Outstanding Academic Achievement Award (2014)
• Certificate of Achievement Award (2014)
Projects In Charge
- Hosting Opera Training class for new hires
- Conducting interviews at MGM Resorts International Career Center and at work place
- Onboarding Recruiting process for new hires
- Overseeing and assisting our three Front Desk Lead/Supervisors
- Completing Upsells for agents for them to earn their commission
- Training Tidbits
- Refusal Tracking
- Creating LSRs and Log-ins for new hires
- Abandonment reports to ensure percentage and numbers are in good standards
- Cash Auditing and Cash Variances
- Completing 30/60/80 Day Reviews for new hires
Professional References
- Eunice Rah-Moreno (Director Hotel Operations Manager at The Signature)
- Kendahl Williams (Senior Hotel Operations Manager at The Signature)
- Tina Guevara (Resort Operations Manager at The Signature)
- Jackie Sells (Resort Operations Manager at Bellagio)
- Nick Giles (Convention Services Manager at MGM Resorts)
Timeline
Hotel Operations Manager
The Signature At Mgm Grand
01.2022 - Current
Front Desk Lead/Relief HOM
MGM Grand Hotel & Casino
08.2019 - 01.2022
Front Desk Agent
The Signature At MGM Grand
01.2019 - 08.2019
Front Desk Agent/PBX Operator/Concierge
Hilton Lake Las Vegas Resort & Spa
10.2016 - 12.2018
Valet/Bellman
Hilton Lake Las Vegas Resort & Spa
02.2016 - 10.2016
Lobby Attendant
Hilton Lake Las Vegas Resort & Spa
10.2015 - 02.2016
High School Diploma -
Del Sol Academy of The Performing Arts
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