Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Hobbies and Interests
Grandchildren
Personal Information
Affiliations
Timeline
Generic

Steven Frank Sanders

Anchorage,USA

Summary

Dynamic Residential Property Manager with a proven track record at American Multiplex Properties LLC, excelling in lease administration and tenant relations. Expert in budget management and market analysis, I foster strong relationships while ensuring compliance with regulations. Recognized for effectively collecting over $100,000 monthly in rent, enhancing operational efficiency through effective communication and conflict resolution.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Residential Property Manager

American Multiplex Properties LLC
Anchorage, AK
02.2017 - 01.2025
  • I oversee 5 different properties with 160 units in total
  • I write and maintain all rental contracts for every rental tenant for all the properties
  • I prepare all advertising and marketing materials, market and show vacant units, oversee the day-to-day operations of the properties, write & prepare leases, collect rents, run backgrounds, do credit checks on applicants
  • I maintained a monthly rent collection process of more than one hundred thousand dollars per month, interact with tenants, take maintenance requests, maintain all critical records in an online database
  • As well as these duties, but not limited to me, have regular meetings with staff to determine the work schedule on turned units, collect security deposits, maintain the security of the properties though frequent and vigilant oversight of all the properties
  • I interact with the owners on a regular basis to determine their perspective on what they desire to see from the business
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Monitored market conditions in order to adjust rents accordingly when appropriate.

Training Coordinator

Department of Health and Human Services
01.2006 - 01.2017
  • I was employed for the State of North Carolina with the Forensic Tests for Alcohol Branch
  • We oversaw the training of all law enforcement officers in the detection of alcohol and drugs in impaired driving cases for the State
  • I was the training coordinator for the Standardized Field Sobriety Testing and the Drug Recognition Expert program
  • It was my job to ensure that the materials and information that is set forth by the National Highway Traffic Safety Administration and other government agencies is followed
  • These are grant funded programs and I must make sure that we comply with the grants and that monies spent conform to the standards in the grant
  • I order supplies, maintain inventory of supplies for the teaching of classes, I do print orders, write policies
  • We work in conjunction with the Governor’s Highway Safety Program
  • I did class planning, materials distribution of training materials
  • Held training planning meetings, participated in Technical Advisory Committee on Impaired Driving for the State of North Carolina, FTA Staff training planning meetings
  • I oversaw the planning and implementation of training throughout the State on an as needed basis
  • I planned two basic Drug Recognition Expert training courses a year
  • This is a two-week training session that we must provide all training materials, room, and expenditures for this training
  • I did all core mission letters and purchase requests, travel BDAs and travel reimbursements, and ordering equipment used to train and evaluate drinking and drugged drivers
  • I managed and directly oversee the budgets for the SFST and DRE grants
  • I prepared reports to GSHP for quarterly reports, stats for grants

Owner Operator

First Capital Realty
New Bern, North Carolina
01.2003 - 01.2010
  • In February of 2003 I obtained my real estate license in the State of North Carolina and went on to obtain my Broker’s license in June of 2003
  • I opened my own real estate business firm, First Capital Realty in New Bern, in June of 2003, involved in residential sales, commercial sales and rentals, leasing and was a full-service real estate company

Security Personnel

Event One Security
01.2007 - 01.2009
  • I obtained and maintained my private security license from the State of North Carolina which I used as security at University of North Carolina, Chapel Hill special events
  • We checked identifications, tickets, preformed a security presence at all sporting events, special gatherings, funerals, dances on campus, Halloween on campus and graduations
  • We were unarmed security and preformed as such to maintain security of the athletes, spectators as well as staff of the venue
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of machinery and tools safely and efficiently.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Community Service Coordinator

Department of Corrections
Wake County, North Carolina
01.2006 - 12.2007
  • I was employed in the Wake County Court House in the Court in-take office
  • I was responsible for processing probation cases coming out of the courts daily, administering community service to probationers, monitoring case progress as it pertains to community service
  • I am very adapted in the use of the computer, I am familiar with the CSAS program, all AOC programs, as well as OPUS
  • I work in the busiest office in the State and manage the work without a problem
  • I meet and interview defendants, place them for community service with agencies on the approved list
  • I maintain a case load of about 180 cases, and must file court motions, probation violations and other court documents daily
  • Collaborated with other law enforcement agencies and community organizations to enhance safety and security.
  • Coordinated with local schools to deliver educational presentations on topics such as drug awareness, bullying, and internet safety.
  • Provided first aid and emergency assistance to individuals in distress until medical personnel arrived.
  • Monitored progress of ongoing programs and evaluated effectiveness of completed projects using data analysis techniques.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Processed prisoners, including searching for weapons and drugs, advising of procedures and documenting medical and psychiatric conditions.
  • Assisted in the collection and documentation of evidence at crime scenes under the supervision of sworn officers.
  • Participated in continuous training sessions to stay updated on best practices in community policing and public service.
  • Assisted in the organization and execution of public safety fairs and other community engagement events.
  • Promoted awareness campaigns through social media platforms such as Twitter and Facebook.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Broker Associate

New Bern Real Estate Inc.
New Bern, North Carolina
09.2003 - 08.2007
  • I was hired as a broker associate with New Bern Real Estate Inc, I am an independent contractor that is self-employed
  • I sale, list for sale, market, and guide clients through a real estate transaction
  • I maintain a current real estate broker’s license with the North Carolina Real Estate Commission
  • I was employed by New Bern Real Estate Inc., there I am self-employed and sale, market and list real estate for sale
  • I sale residential and commercial real estate and am a member of the New Bern Board of Realtors
  • Coordinated property advertisements for print, digital and social media channels.
  • Developed business plans for new developments or redevelopments of existing sites.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Monitored client portfolios and made adjustments as necessary to align with changing market conditions and client objectives.
  • Answered customer questions to maintain high satisfaction levels.
  • Researched zoning regulations and local ordinances related to proposed transactions.
  • Completed regular competitor and market research to keep agency agile and adaptable to changing needs.
  • Conducted due diligence on prospective property acquisitions.
  • Coordinated inspections to ensure that all necessary repairs were completed prior to closing.
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Implemented risk management strategies to minimize losses during market volatility.
  • Reviewed surveys, appraisals, title reports, leases and other documents associated with a transaction.
  • Located new clients through database searches, referrals and in-person prospecting.
  • Prepared monthly client activity reports detailing progress made towards completion of transactions.
  • Ensured that all required paperwork was properly signed and filed in accordance with applicable laws.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Fostered strong professional relationships with financial institutions, asset managers, and other industry professionals.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Monitored daily stock prices to compute fluctuations for secure loan collateral requirements.
  • Developed and implemented marketing strategies for commercial properties.
  • Provided guidance to clients regarding financing options for real estate purchases or refinancing existing properties.
  • Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
  • Participated in continuous professional development activities to stay current with financial products, market conditions, and regulatory changes.
  • Consulted with customers to discuss market information.
  • Maintained strict compliance with industry regulations and ethical standards to protect clients and ensure transparency.
  • Managed client meetings expertly to create positive energy, build trust and lock in new agreements.

Property Manager

Kariblue Properties
01.2001 - 01.2003
  • The job consisted of real estate and property management skills, from tenant screening, to fair housing, overseeing maintenance, supervision of employees, contracts
  • I managed 139 apartments, 14 commercial sites, 28 units in Jacksonville, 310 Mini Storage units in New Bern
  • Negotiated contracts, wrote and handled leases and basically oversaw the day-to-day operation of a million-dollar company

Training and Accreditation & Evidence Control

Morehead City Police Department
Morehead City, North Carolina
01.2000 - 01.2001
  • Company Overview: Nationally Accredited Department by CLEA
  • The job consisted of insuring that the members of the 50 person police department were well trained and certified in all areas of police work
  • I taught classes and brought quality instruction to the department
  • In the Accreditation area, we were a Nationally Accredited Department by CLEA and had to meet certain standards through policies and procedures and I was responsible for drafting those standards and implementation of them
  • I have written policies for every standard that CLEA set forth and we received our reaccreditation
  • I have conducted mock CLEA visitations, I have attended CCLEA training as well as worked using the CLEA Program
  • I am familiar with the procedures of the CLEA visitation teams
  • As well I oversaw maintaining the documentation required to document the department’s adherence to all the standards set forth by CLEA and in turn the Morehead City Police Department Standard Operation Manual
  • As well I oversaw the evidence and property control, documentation, and submission to the SBI Lab for analysis
  • I maintained the proper chain of custody for the collection officer to the evidence room to submission to the SBI Lab for analysis to return to the property room and producing the documented chain of custody in court and testify to same and show how it was documented
  • I have been DCI certified in the past and would not have any problem with reobtaining that certification
  • I am also a certified instructor with the State of North Carolina; I headed up all training, scheduled, budgeted, and arranged all training
  • I maintain the department training records
  • I oversaw the training of about 40 officers and personnel
  • Nationally Accredited Department by CLEA
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize agency files, keeping up-to-date and easily accessible data.
  • Analyzed company's expenditures and developed financial models.
  • Maintained accurate records of all activities performed throughout internship period.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Prepared reports summarizing project progress and results for management review.
  • Assessed agency operations for compliance with safety standards.

Lieutenant In Charge of Housing Authority

Morehead City Police Department
Morehead City, North Carolina
01.1999 - 01.2000
  • My job consisted of general police duties based on Community Policing and the involvement of the community to solve their own problems and providing a safe place for the approximately 200 residents of the low-income housing areas of the City to live
  • I had to conduct follow-up investigations, maintain that the tenants were adhering to their leases
  • I developed and implemented programs in the community to help make the low-income housing areas of the city a safer place to live
  • I also taught D.A.R.E
  • In the Dare is Drug Abuse Resistance Education
  • I taught 8 classes of DARE a week and maintained the care and control of approximately 250 kids on a daily basis
  • Implemented campaigns and promotions to help with developing goods and services.
  • Maintained accurate records of daily operations, including personnel assignments, shift changes, and equipment maintenance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed training programs for new employees and conducted periodic refresher courses for existing personnel.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Conducted regular inspections of operational areas to ensure safety regulations are followed.
  • Provided guidance and direction to staff on the proper use of departmental policies and procedures.
  • Monitored radio communications between officers in the field and dispatched appropriate units when needed.
  • Coordinated with other departments to ensure efficient completion of tasks.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated and directed activities of businesses or departments concerning specific operations.
  • Attended meetings regarding various issues related to operations management.
  • Supervised subordinate officers in the execution of their duties.
  • Established cooperative relationships with community organizations to enhance communication between law enforcement agencies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Served as a liaison between administrative officials, command staff members, supervisors, subordinates, media representatives, vendors, citizens.
  • Collaborated with other agencies at the local level concerning criminal activity investigations.

Lieutenant in Charge of Traffic Division

Morehead City Police Department
Morehead City, North Carolina
01.1997 - 01.1999
  • My job was to schedule my officer’s duty times, to perform traffic analysis, and study traffic problems and address them using the manpower allotted to me
  • We were to reduce accidents, save lives, investigate accidents, direct traffic, enforce all traffic laws and the general laws of the State and the Nation
  • Worked closely with the Governor’s Highway Safety Program to reduce collisions and impaired driving in the community
  • Oversee the State Grant and comply with its requirements
  • I received training for the Governor’s Highway Safety Program in HGN, as well as I received training from the North Carolina Justice Academy in Standardized Field Sobriety Testing in August of 1997
  • I also was trained and certified in Advanced Accident Investigation from IPTM in November or 1997 and in January or 1998 I received certification in Accident Reconstruction also from IPTM
  • I supervised 3 full time officers assigned to the unit and have directed targeted enforcement operations which included check points with as many as 25-30 Officers
  • Organized special events such as parades or festivals requiring additional security measures.
  • Formed and sustained strategic relationships with clients.
  • Supervised subordinate officers in the execution of their duties.
  • Established cooperative relationships with community organizations to enhance communication between law enforcement agencies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored radio communications between officers in the field and dispatched appropriate units when needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of daily operations, including personnel assignments, shift changes, and equipment maintenance.
  • Created reports detailing incidents occurring during shifts along with recommendations for improvement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Assisted with budget preparation by providing input on operational needs and cost estimates.

Lieutenant In Charge of Narcotics Investigations

Morehead City Police Department
Morehead City, North Carolina
01.1989 - 01.1997
  • I served as the narcotics detective and supervised all narcotics investigation, made arrest, controlling informants, use and control of special funds, file case reports, prepare a monthly report of activities, worked in connection with other departments to combat the drug problem, and conducted training
  • I also supervised and conducted all search warrant services and evidence control
  • I had one full-time employee assigned to my direct supervision and when we needed and had added help during special operations I supervised as many as 100 officers at a time

Lieutenant Shift Supervisor

Morehead City Police Department
Morehead City, North Carolina
01.1988 - 01.1989
  • I was a patrol supervisor, supervising a shift of 4 or 5 people depending upon shift strength
  • My job was to supervise patrol officers in their daily jobs of performing routine police duties and taking reports, answering calls, making arrests, doing paperwork, and making command decisions for the command staff of the Department
  • As well as making sure that all employees followed the department’s standard operation procedures
  • Provided guidance and direction to staff on the proper use of departmental policies and procedures.
  • Responded quickly to emergency situations in order to protect life or property.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Participated in recruitment activities such as interviewing applicants and conducting background checks.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Created reports detailing incidents occurring during shifts along with recommendations for improvement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Resolved conflicts between personnel within the unit or from outside sources in an effective manner.
  • Supervised subordinate officers in the execution of their duties.

Detective

Emerald Isle Police Department
Emerald Isle, North Carolina
01.1983 - 01.1986
  • My duties consisted of following up on criminal investigations carried out by the department
  • To make arrest, take criminal complaints, interact with the citizens of the Town, to maintain proficiency in firearms, driving and physical condition
  • To enforce the laws of the city, State and Country

Patrol Officer

Murfreesboro Police Department
Murfreesboro, North Carolina
01.1981 - 01.1983
  • My job consisted of answering calls for service, taking reports, making arrests, investigating crimes, interaction with the public, enforcing the laws of the city, State and Country
  • To maintain proficiency in firearms and to complete all training that I was required to attend

Education

Attended -

IACP DRE Conference & Training
Indianapolis, IN, USA
07.2008

Attended - Drugs & Human Performance

Borkenstien Institute
Indianapolis, USA
05.2008

Attended - Alcohol & Human Performance

Borkenstien Institute
Indianapolis, USA
04.2008

JY Monk Real Estate Broker course -

JY Monk Real Estate School
01.2003

Associates Degree - Photography

Chowan College
Murfreesboro, NC
01.1981

Associates Degree - Graphic Communications

Chowan College
Murfreesboro, NC
01.1981

Attended -

Elizabeth Police Academy
01.1981

Graduate of New Bern Senior High School -

New Bern Senior High School
New Bern, NC
01.1978

Attended - Secondary Education

East Carolina University

Attended - Special Education

East Carolina University

Attended -

IACP DRE Conference & Training

Skills

  • Property management
  • Lease administration
  • Tenant relations
  • Maintenance oversight
  • Rent collection
  • Property marketing
  • Budget management
  • Market analysis
  • Regulatory compliance
  • Team collaboration
  • Customer service
  • Conflict resolution
  • Effective communication
  • Time management
  • Data analysis
  • Maintenance coordination
  • Resident relations
  • Fair housing compliance
  • Legal and regulatory compliance
  • Marketing and advertising
  • Property inspections
  • Staff management
  • Maintenance scheduling
  • Real estate license
  • Property management expertise

Certification

  • Alaska Driver's License, 7665523
  • Certified Law Enforcement Officer, no longer certified
  • Real Estate Brokers License, 205950

Awards

  • Murfreesboro Jaycee’s Police Officer of the Year, 1982
  • Morehead City Police Department Officer of the Year, 1989

References

  • Richard Abell, 305 Barbour Rd., Morehead City, NC, 28557, (919) 726-0356, (252) 241-0950, rabell@ec.rr.com
  • Rich Mystrom, 801 Fireweed Lane, Anchorage, AK, 99503, (907) 248-0426
  • Johnny Overby, 2641 Laural Valley Lane, Lenoir, NC, 28645, (828) 750-4338, (828) 758-0954, bknc24@live.com
  • George Shaver, Winterville, NC, (252) 714-8166, k9sarge@netscape.com

Hobbies and Interests

  • Working with my German Shepherd 'Maui'
  • Harley Davidson Motorcycles
  • Photography
  • Home repair and maintenance

Grandchildren

9

Personal Information

  • Number of Children: 2
  • Marital Status: Single

Affiliations

  • I was named officer of the year 4 different times by my police departments.
  • I am an active member of the Alaska Harley Owners Group (HOG).
  • I have and love my 3 year old German Sheppard (Maui)
  • I love riding my motorcycle.
  • I love going to Hawaii.
  • Love hiking.
  • Riding my bycycle.
  • Running
  • Working out

Timeline

Residential Property Manager

American Multiplex Properties LLC
02.2017 - 01.2025

Security Personnel

Event One Security
01.2007 - 01.2009

Community Service Coordinator

Department of Corrections
01.2006 - 12.2007

Training Coordinator

Department of Health and Human Services
01.2006 - 01.2017

Broker Associate

New Bern Real Estate Inc.
09.2003 - 08.2007

Owner Operator

First Capital Realty
01.2003 - 01.2010

Property Manager

Kariblue Properties
01.2001 - 01.2003

Training and Accreditation & Evidence Control

Morehead City Police Department
01.2000 - 01.2001

Lieutenant In Charge of Housing Authority

Morehead City Police Department
01.1999 - 01.2000

Lieutenant in Charge of Traffic Division

Morehead City Police Department
01.1997 - 01.1999

Lieutenant In Charge of Narcotics Investigations

Morehead City Police Department
01.1989 - 01.1997

Lieutenant Shift Supervisor

Morehead City Police Department
01.1988 - 01.1989

Detective

Emerald Isle Police Department
01.1983 - 01.1986

Patrol Officer

Murfreesboro Police Department
01.1981 - 01.1983

Attended -

IACP DRE Conference & Training

Attended - Drugs & Human Performance

Borkenstien Institute

Attended - Alcohol & Human Performance

Borkenstien Institute

JY Monk Real Estate Broker course -

JY Monk Real Estate School

Associates Degree - Photography

Chowan College

Associates Degree - Graphic Communications

Chowan College

Attended -

Elizabeth Police Academy

Graduate of New Bern Senior High School -

New Bern Senior High School

Attended - Secondary Education

East Carolina University

Attended - Special Education

East Carolina University

Attended -

IACP DRE Conference & Training

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Steven Frank Sanders