Steve Santos
La Puente ,CA
Summary
Dynamic and dedicated professional with a strong background in customer service at Costco Wholesale Corp. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, demonstrating reliability and a professional appearance. Adaptable and committed to maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cashier Assistant
Costco Wholesale Corp
11.2020 - 03.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Fulfillment Associate
Target
11.2022 - 04.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Cook Shift Leader
WaBaGrill
02.2016 - 08.2020
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
Education
Certificate - Ultrasound Technician
ATI College
Whittier, CA11.2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Reliability and punctuality
- Flexible schedule
- Professional appearance
Timeline
Fulfillment Associate
Target
11.2022 - 04.2023
Cashier Assistant
Costco Wholesale Corp
11.2020 - 03.2024
Cook Shift Leader
WaBaGrill
02.2016 - 08.2020
Certificate - Ultrasound Technician
ATI College
Similar Profiles
Mykheal Barries-DunnMykheal Barries-Dunn
Merchandise Stocker at Costco Wholesale CorpMerchandise Stocker at Costco Wholesale Corp
Yaakov JonasYaakov Jonas
Warehouse Stocker/Stand-Up Forklift Operator at Costco Wholesale CorpWarehouse Stocker/Stand-Up Forklift Operator at Costco Wholesale Corp
Alex VierraAlex Vierra
Membership Clerk at Costco Wholesale CorpMembership Clerk at Costco Wholesale Corp