Steve Saracino
Westerly ,RI
Summary
Director of Strategic Partnerships with 10+ years of experience in enhancing revenue and user growth through effective strategic alliances. Expertise in relationship management, partner enablement, and retention strategies. Proven track record of aligning cross-functional teams to achieve business objectives and drive sustainable growth.
Overview
13
13
years of professional experience
Work History
Director of Strategic Partnerships
Candidly
Remote, RI
02.2019 - Current
- Manages all strategic partnerships with insurance carriers, brokers, and financial advisors, which serve as the company's primary source of revenue.
- Collaborated with the executive team to secure new partnerships that drove 50% of the company's revenue.
- Successfully trained, activated, and created a strategy for partners to ensure their success.
- Generated $1M+ in annual revenue by managing and expanding six of the company’s largest strategic partnerships.
- Strengthened relationships with Fortune 500 and large corporate partners, contributing to a 25%+ year-over-year revenue increase.
- Negotiated high-value agreements that secured favorable revenue-sharing models, exclusivity rights, and co-marketing opportunities.
- Developed and executed customized partner enablement playbooks to ensure successful partner onboarding, goals, and revenue growth.
- Partnered on 10 or more new product launches and market expansions across multiple partners, directly fueling measurable business growth and market penetration.
Senior Manager, Partnerships
BevSpot
Boston, MA
02.2017 - 02.2019
- Managed a pipeline of 15+ partnerships.
- Created and led successful partnership event-based growth initiatives, generating $300K in ARR.
- Directed all product partnership initiatives, including the execution of partnerships with Toast, Square, PlateIQ, and TripAdvisor.
- Developed an end-to-end partnership management framework, including deal structuring, negotiation, prioritization, and tracking.
Senior Manager, Customer Success
BevSpot
Boston, MA
02.2017 - 02.2019
- Designed and implemented a new Onboarding and Account Management framework, which led to a 35% decrease in annual churn.
- Managed a team of 8 Customer Success Managers who generated 25% YoY growth through upsell strategies across over 2,000 accounts.
- Increased the Net Promoter Score (NPS) from 33 to 66 in less than 6 months.
Manager, Customer Success
EverQuote
Boston, MA
02.2016 - 02.2017
- Managed a team of 18 Customer Success Managers responsible for $40M in revenue across 7,000 accounts.
- Transformed the Customer Success team into a revenue generator, increasing average monthly revenue by 30%.
- Built a dedicated account management framework that decreased customer churn by 45%.
Senior Account Manager, Team Lead
Upserve
Providence, RI
04.2014 - 02.2016
- Managed and trained a team of 10 Account Managers responsible for $2M in ARR.
- Collaborated with the Product Team to create customer feedback loops, informing the development of new products.
- Led the customer transition during a company rebrand.
Account Manager
Upserve
Providence, RI
01.2014 - 04.2014
- Managed over 1,000 accounts, representing over 35% of the company’s revenue.
- Consistently a top producer with the lowest churn, highest number of referrals, and upsells.
Creative Services Project Manager / Coordinator
Hasbro, Inc.
Providence, RI
05.2012 - 04.2014
- Managed multiple projects and budgets for a major account with monthly receivables ranging from $10M to $100M.
- Collaborated and supported the creative services team to meet strict project deadlines.
Education
Startup Management Training Program
Intelligent.ly
01-2016
Bachelor - Liberal Arts & Sciences
University of Rhode Island
01.2009
Skills
- Business development and revenue generation
- Negotiation and strategic planning
- Market expansion strategies
- Effective communication skills
- Emotional intelligence and critical thinking
- Startup management training
- Partnership management and enablement
- Relationship building and strategic partnerships
Timeline
Director of Strategic Partnerships
Candidly
02.2019 - Current
Senior Manager, Partnerships
BevSpot
02.2017 - 02.2019
Senior Manager, Customer Success
BevSpot
02.2017 - 02.2019
Manager, Customer Success
EverQuote
02.2016 - 02.2017
Senior Account Manager, Team Lead
Upserve
04.2014 - 02.2016
Account Manager
Upserve
01.2014 - 04.2014
Creative Services Project Manager / Coordinator
Hasbro, Inc.
05.2012 - 04.2014
Bachelor - Liberal Arts & Sciences
University of Rhode Island
Startup Management Training Program
Intelligent.ly