Steve Sattler
Howey in the Hills,Florida
Summary
Adept at fostering customer loyalty and building relationships, I significantly enhanced service efficiency at Mission BBQ. My expertise in hospitality service and strong teamwork led to notable business growth. Skilled in both cash handling and fostering a positive work environment, my leadership consistently drives operational excellence and employee satisfaction.
Overview
14
14
years of professional experience
Work History
Banquet Server
MMI
04.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
General Manager
Mission BBQ
01.2017 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bartender Shift Manager
Holiday Inn and Suites North Beach
04.2011 - 10.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Education
High School Diploma -
Denbigh High School
Newport News, VA06-1990
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Punctual and reliable
- Hospitality service expertise
- Event setup
- Safe food handling
- Cash handling
- Relationship building
Timeline
Banquet Server
MMI
04.2023 - Current
General Manager
Mission BBQ
01.2017 - 05.2022
Bartender Shift Manager
Holiday Inn and Suites North Beach
04.2011 - 10.2016
High School Diploma -
Denbigh High School
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