Steve Schultz
Huntington Beach,CA
Summary
Having more than 25 years customer service, I provide an exceptional experience with a welcoming and warm demeanor for guest and colleagues in all aspects of my job. I thrive in being apart of a winning positive team and to work to exceed expectations through my understanding of operations and collaboration. I have a high standard of quality and know the importance that relates to in creating guest loyalty within a competitive market.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
04.2017 - Current
- Ticket counter check in agent, seat requests and additional services needed for air travel.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisting guest at self serve kiosks locations
- Gate Agent duties for arriving and departing flights, providing additional services as needed, seat requests and special services.
- Handled customer inquiries and suggestions courteously and professionally.
- Departure Coordinator managing weight and balance data on departing flights
- General communication with internal and external airport departments.
Student Supervisor
CUSD
08.2017 - 06.2019
- Supervised cafeteria periods for different ages and maintained order.
- Supervised classroom and indoors during inclement weather
- Assisted with coordinate procedures during emergency situations
- Logged monitoring activities and notable incidents for school administrators.
- Enforced school district guidelines with students across classes and levels.
Stay at Home Father
Self
07.2015 - 08.2017
- Full time stay at home dad
Global Airline Commissions Analyst
Expedia Group
05.2011 - 07.2015
- Developed and implemented reporting and auditing tools for company vendors to properly collect negotiated commissions, Developed incentive processes, policies and procedures.
- Identified process or policy deficiencies and worked with account managers to drive process improvement.
- Calculated, validated accuracy of submitted commission payments within specified deadlines.
- Researched and resolved commission payment-related inquiries.
- Monitored changing international tax and fee rules daily.
Resident Assistant and Concierge
Timber Ridge At Talus
02.2008 - 05.2011
- Assisted Marketing and Move In Teams on new in coming residents.
- Responded to incident reports, and maintenance requests.
- Coordinated with facilities team for community enhancements and general property up keep
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Customer Service Agent
United Airlines
08.1991 - 02.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gate agent controlling departing and arriving flights, seat arrangements and in flight amenities request.
- International customs airline representative assuring federal laws and procedures were being adhered to.
- Ticket counter check in agent, ticketing rewrite for domestic and international tickets with complex fare and tax rules.
- Baggage service, assisting inbound guests with lost/damaged bags
- Assisting guests in finding desirable routes, fares, resolving travel issues.
Education
No Degree - Tourism And Travel Management
07.1989
High School Diploma -
06.1985
Skills
- GDS Systems (Sabre, Amadeus, Apollo)
- Customer Relations
- Microsoft Office
- Credit Card Payment Processing
- Salesforce
- PM Worx
- Stocking and Replenishing
- FastAir
- Training
Timeline
Student Supervisor - CUSD
08.2017 - 06.2019
Customer Service Representative - Alaska Airlines
04.2017 - Current
Stay at Home Father - Self
07.2015 - 08.2017
Global Airline Commissions Analyst - Expedia Group
05.2011 - 07.2015
Resident Assistant and Concierge - Timber Ridge At Talus
02.2008 - 05.2011
Customer Service Agent - United Airlines
08.1991 - 02.2008
Pacific Travel School - No Degree, Tourism And Travel Management
Ocean View High School - High School Diploma,
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