Steve Shelton
Spicewood,TX
Summary
Results oriented Senior Manager with a proven record of exceptional leadership, developing future leaders. Driven, honest, loyal, dependable, committed and driven are just some of the qualities that describe me. I am a teacher as well as a learner, often collaborating with other stakeholders to ensure buy-in and drive results. I have over 15 years experience providing exceptional customer service and working with independent contractors. I am able and willing to earn any licenses and certificates required for this position. Thank you for reviewing this resume.
Overview
17
17
years of professional experience
Work History
Sr Manager
FedEx
11.2007 - 08.2024
- Responsible for all operations of package sortation, pickup and delivery facility.
- Ensured the safety and well-being of over 350 employees and contracted drivers.
- Evaluated hiring, firing, and promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
District Manager-Customer Pickup Coordination
FedEx Ground
06.2010 - 06.2012
- Managed centralized pickup coordination facility covering 3 Districts in Ohio, Indiana, Kentucky, Tennessee and Alabama.
- Responsible for opening, staffing and training of 18 coordinators.
- Worked with sales to secure and onboard new customers, as well as maintain current accounts.
- Gather new sales leads, forwarding to sales for final pricing and contracts.
- Trained and acted as liaison for Independent Contractors responsible for pickup and delivery of all FedEx Ground packages.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Education
Math
University of Tennessee
Knoxville, TNSkills
- Safer workplace mindset
- Organizational development
- Talent development - preparing new leaders
- Problem resolution
- Logistics operations management
- Cross-functional team leadership and collaboration - employees and Independent contractors
- Continuous improvement of goal attainment through process management
- Budget administration
- Strategic planning
- Innovation management - self audits of all processes
- Human resources management
Timeline
District Manager-Customer Pickup Coordination
FedEx Ground
06.2010 - 06.2012
Sr Manager
FedEx
11.2007 - 08.2024
Math
University of Tennessee
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