Summary
Overview
Work History
Education
Skills
Timeline
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STEVE SIMMONS

Waxhaw,NC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Parts Sales Manager

Spiroflow Systems
MONROE, NC
06.2018 - Current
  • Tracked orders through the supply chain process from purchase order placement until delivery.
  • Assisted customers with product selection decisions based on their individual needs.
  • Managed returns of defective or incorrect items according to company policy.
  • Resolved customer complaints promptly and efficiently.
  • Generated weekly reports on sales performance for senior management review.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Recruited, trained, and supervised staff members within the Parts Sales Department.
  • Prepared quotes for special orders as requested by customers.
  • Maintained accurate inventory records and monitored stock levels.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Service Manager

Spiroflow Systems
MONROE, NC
03.2013 - 11.2022
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Resolved customer complaints quickly and effectively.
  • Provided technical support for hardware and software issues experienced by customers.
  • Reviewed customer billing statements for accuracy prior to release.
  • Created written estimates and obtained customer consent to proceed.
  • Addressed customer questions and concerns regarding products and services.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Service Technician

Spiroflow Systems
Monroe, NC
05.2000 - 08.2015
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Diagnosed problems and determined solutions for various customer issues.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assisted with installation projects at both residential and commercial sites.
  • Provided training on the safe usage of equipment when needed.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Assembled components into complete systems following blueprints or other instructions.
  • Provided technical support to customers over the phone and in person.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.

Education

High School Diploma -

Gilmer County High School
Glenville, WV
06-1990

Skills

  • Sales Reporting
  • Demand forecasting
  • Inventory Restocking
  • Customer Relations
  • Ordering parts
  • Solid SAP/ERP experience
  • Vendor Relations
  • Logistics Planning
  • Forklift Operation
  • Reviewing deliveries
  • Inventory Auditing
  • Customer Service
  • Returns processing
  • Inventory Management
  • Purchasing oversight

Timeline

Parts Sales Manager

Spiroflow Systems
06.2018 - Current

Service Manager

Spiroflow Systems
03.2013 - 11.2022

Service Technician

Spiroflow Systems
05.2000 - 08.2015

High School Diploma -

Gilmer County High School

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STEVE SIMMONS