Steve Smith
Property Operations Supervisor
Anaheim,CA
Summary
Versatile Operations Supervisor adept at taking on routine and complex challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Property Operations Supervisor
Hilton Los Angeles Airport
Los Angeles , CA
2006.09 - Current
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Motivated and trained employees to maximize team productivity.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supervised up to 20 employees on maintaining 1,234 guest rooms and 55,000 square feet of total event space.
Property Operations Engineer
Hilton Los Angeles Airport
Los Angeles , CA
1991.06 - 2006.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Planned installation, maintenance and operation of the hotel.
Education
Associate of Arts - Cabinetmaking And Millwork
Los Angeles Trade Technical College
Los Angeles, CA 1980.09 - 1982.06
Skills
Customer Relations
undefinedTimeline
Property Operations Supervisor
Hilton Los Angeles Airport
2006.09 - Current
Property Operations Engineer
Hilton Los Angeles Airport
1991.06 - 2006.09
Associate of Arts - Cabinetmaking And Millwork
Los Angeles Trade Technical College
1980.09 - 1982.06
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