Steve Smith
The Colony,TX
Summary
Goal-oriented manager with a distinguished track record in various industries, showcasing proven leadership abilities. Adept at driving revenue and sales, increasing productivity, and improving customer satisfaction. Committed to optimizing employee talent and streamlining procedures to achieve operational efficiency.
Overview
22
22
years of professional experience
Work History
Dealer Relationship Manager
Mechanics Bank Auto Finance
01.2021 - 03.2023
- Worked directly with a buying team and management to quickly bring the territory to one of the top performing territories in the country
- Achieved presidents club in one year of employment and maintained losses below the required threshold
- Maintained projections and losses utilizing Microsoft excel
Area Account Manager
Westlake Financial Services /Flooring
01.2019 - 01.2021
- B2B Sales working directly with Owners and C level executives providing lines of credit and building a profitable business portfolio
- Quickly building my dealer portfolio to the largest regional portfolio while maintaining business relationships and maintaining a profitable portfolio
- Tasked with training new hires and continuing mentorship
Account Manager
Westlake Financial Services
01.2012 - 01.2019
- Directed the strategic development and execution of marketing, account operations and sales for multiple automotive product lines
- Collaborate and educate dealers in preparation of sales contracts
- Served as a key public-facing representative, presenting and promoting product lines at industry telemarketing events, seminars and trade shows
- Proven Success & Impact: Elite Representative, which consisted of 60% of all company accounts produced each month
- Analyzed areas for growth, successfully identifying and developing a number of new dealership partnerships
- Increased year-over-year accounts by 30%, reaching a high achievement despite the history poor portfolio performance within the region during extremely difficult economic conditions
Senior Sales Consultant
Britt Motorsports
01.2011 - 01.2012
- Managed daily business operations, optimizing service delivery and ensuring strategic goals were met
- Developed vendor relationships and B2B sales, as well as new strategies for online P&L management and customer relations
- Proven Success & Impact: Helped turn around monthly net losses to positive net earnings within the first 6 months of position
Owner & Operator
S.S ENT
01.2008 - 01.2010
- Company Overview: Certified Satellite and Broadcast Communications Association (SBCA) contractor and installation services provider for DirecTV and Dish Network
- Conducted technical installation work, including repairs and troubleshooting of equipment
- Build key client relationships and increased return customer sales
- Specialized in whole house solutions and home automation
- Certified Satellite and Broadcast Communications Association (SBCA) contractor and installation services provider for DirecTV and Dish Network
Finance Manager
Jim Click Automotive Sales
01.2008 - 01.2009
- Automotive product knowledge specialist, tasked with optimizing service delivery and ensuring strategic goals are met
- Oversaw multi-shift retail store operations in areas of sales, analysis, finance and customer service management
- Regularly reached sales quotas and growth target volumes
- Proven Success & Impact: Utilized subject matter expertise of automotive features and capabilities, as well as comparing and contrasting competitive models to sell to customers
- Continually updated knowledge by participating in dealership and manufacturer sales meetings, seminars and reading professional publications
- Built lasting client relationships to establish a loyal customer base and a productive follow-up/referral system
- Developed successful customer trade-ins strategies, as well as contributed to sales campaigns and promotions
- Closed sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing
- Strategized visual layouts and automotive display to increase retail advertising and branding efforts
- Ensured that customers understood the vehicle's operating features, paperwork and warranty
- Reported to the sales manager regarding reviews, analyses, objectives, and planned activities
- Reviewed sales statistics and plan more effectively to improve sales
Account Manager
Advantage Nissan
01.2005 - 01.2008
- Automotive product knowledge specialist, tasked with optimizing service delivery and ensuring strategic goals are met
- Regularly reached sales quotas and growth target volumes
- Proven Success & Impact: Produced twice the volume in 2006 as in 2005
- Maintained the status of 'top standing' in customer service with customer survey scores averaging 97% favorable
- Achieved a consistent closing ratio of 33%
Sales Consultant
Heartland Toyota
01.2004 - 01.2005
- Helped develop a new franchise and setup process for Heartland Toyota
- Achieved recognition for outstanding sales strategies and seasonal sales campaigns
- Ensured merchandising and product displays contributed to overall retail advertising strategies
- Proven Success & Impact: Contributed to a team of sales consultants that produced the most sales of all Toyota dealership within the greater Washington sales region in both 2004 and 2005
Financial Management Comptroller
U.S Air Force
01.2001 - 01.2004
- Financial Management Comptroller
- Avionics Basics & Test Stations, Electronics Basics Training, Computer Apprentice Air Force
- Financial Management Training, Comptroller Training Air Force
Education
High School Diploma -
Port Townsend High School
Port Townsend, WA06.2001
Skills
- Microsoft Excel
- Microsoft Office
- Financial Management
- Strategic Planning
- Business Development
- Salesforce
- Strong negotiation skills
- CRM proficiency
- Territory Management
- Financial Acumen
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Team Collaboration
- Goal Setting and Achievement
- Business development and planning
- Client Relationship Management
- Written Communication
- B to B sales
- Customer Portfolio Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dealer Relationship Manager
Mechanics Bank Auto Finance
01.2021 - 03.2023
Area Account Manager
Westlake Financial Services /Flooring
01.2019 - 01.2021
Account Manager
Westlake Financial Services
01.2012 - 01.2019
Senior Sales Consultant
Britt Motorsports
01.2011 - 01.2012
Owner & Operator
S.S ENT
01.2008 - 01.2010
Finance Manager
Jim Click Automotive Sales
01.2008 - 01.2009
Account Manager
Advantage Nissan
01.2005 - 01.2008
Sales Consultant
Heartland Toyota
01.2004 - 01.2005
Financial Management Comptroller
U.S Air Force
01.2001 - 01.2004
High School Diploma -
Port Townsend High School
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