Steve Smith
Wisconsin Rapids
Summary
Dynamic professional with a proven track record at Ki Mobility, excelling in fast-paced environments. Skilled in cross-cultural sensitivity and exceptional communication, I enhance customer experiences and foster team collaboration. Recognized for implementing process improvements that boost operational efficiency and for delivering outstanding guest relations in diverse settings.
Overview
12
12
years of professional experience
Work History
General Labor II
Ki Mobility
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Assembly Line Leader
Tyri Americas
05.2021 - 10.2023
- Oversaw daily assembly line operations to ensure efficient workflow and adherence to production schedules.
- Trained new team members on safety protocols and assembly techniques to enhance productivity.
- Monitored quality control processes, identifying and resolving issues to maintain high standards.
- Collaborated with management to implement process improvements that increased operational efficiency.
Test Monitor - Work Study
Mid-State Technical College
08.2019 - 05.2020
- Monitored test environments to ensure compliance with academic integrity standards.
- Coordinated scheduling and logistics for smooth exam operations across multiple locations.
- Assisted students in navigating testing procedures, fostering a supportive environment.
- Trained new staff on test administration protocols and best practices for monitoring exams.
Sales Associate
Walmart
10.2018 - 04.2019
- Assisted customers in product selection to enhance shopping experience.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Home Health Aide
Care At Home
10.2017 - 10.2018
- Delivered personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, enhancing independence and improving quality of life.
- Monitored vital signs, documenting changes to support effective care planning.
- Administered medication as prescribed, ensuring adherence to health protocols.
Sales Associate
Walmart
09.2015 - 10.2017
- Managed inventory levels and organized merchandise displays to optimize sales.
- Trained new team members on operational procedures and customer service techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Concierge Agent
Berkshire Hathaway
06.2014 - 12.2015
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated transportation and reservations, ensuring seamless guest experiences during their stay.
- Developed strong relationships with local businesses to offer guests exclusive deals and recommendations.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
Education
No Degree - Nursing
Mid-State Technical College
Stevens Point, WIAssociate of Science - Surgical Technician
Madison Area Technical College
Madison, WISkills
- Cross-cultural sensitivity
- Customer service expertise
- Exceptional communication
- Guest relations
Timeline
General Labor II
Ki Mobility
10.2023 - Current
Assembly Line Leader
Tyri Americas
05.2021 - 10.2023
Test Monitor - Work Study
Mid-State Technical College
08.2019 - 05.2020
Sales Associate
Walmart
10.2018 - 04.2019
Home Health Aide
Care At Home
10.2017 - 10.2018
Sales Associate
Walmart
09.2015 - 10.2017
Concierge Agent
Berkshire Hathaway
06.2014 - 12.2015
No Degree - Nursing
Mid-State Technical College
Associate of Science - Surgical Technician
Madison Area Technical College