Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

STEVE SOLOFF

San Marcos,CA

Summary

Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Technical Site Support

Sharp Healthcare
San Diego
07.2021 - Current
  • Provided technical support for users both remotely and onsite by responding to requests via phone, email or in person.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Technical Site Support

Beaconhill staffing (contractor for Sharp)
San Diego
09.2020 - 07.2021
  • Provided technical support for users both remotely and onsite by responding to requests via phone, email or in person.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Desktop Support / system administrator

Bergelectric Corporation
Escondido
04.2008 - 06.2020
  • Resolved complex technical problems within established service level agreements.
  • Collaborated with other teams to develop solutions for various projects. google services
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Created user accounts and managed access rights for users in Active Directory
  • Responsible for configuration /installing servers for nurse call application
  • support Virtual environment with vmware 5x
  • Admin for goggle accounts for google drive in enterprise
  • Administrator for MDM for MobileIron devices
  • Administrator for autocad and bluebeam licenses for the company
  • System administrator for 6 servers for hyland onbase application
  • Onbase administrator for the company.
  • Troubleshot application errors and provided technical support to end-users.

Desktop support

Tek Systems- Bergelectric Corporation
Escondido
09.2007 - 04.2008
  • Desktop support for 2000+ people in enterprise environment
  • Support Office personnel and jobsites
  • Created user accounts and managed access rights for users in Active Directory
  • Supported desktop apps on pc to mobile devices, iPhone, and iPad
  • Supported 12 office locations for bergelectric
  • Supported office applications: msoffice365, Outlook, Accubid, Bluebeam, Google Drive.

Information Technology Services- Windows Support

NCR
Rancho Bernardo, CA
06.1999 - 07.2006
  • Desktop Support / systems analyst
  • Windows 2000, Win NT, Win2003- 2008 R2 servers. Trouble-Shoot Computer problems over the phone and onsite
  • Maintain /troubleshoot Active directory
  • Performed system backups, restores, disk space management, file transfers.
  • Coordinated with vendors for installation of new hardware or software solutions.
  • Responsible for maintaining hardware server updates for all Petco stores and walmarts in southern California area
  • maintain Robotic library for backups for the company
  • Conducted periodic maintenance activities such as patching servers or updating antivirus definitions. Dell servers

Education

Bachelor of Science Degree in Information Technology / Management -

Southern California International College
Santa Ana, CA

Associate of Arts Degree Liberal Arts and Sciences -

Los Angeles Valley College
Van Nuys, CA

Skills

  • System Administration
  • Active Directory
  • Technical Troubleshooting
  • Vendor coordination
  • Server Management
  • Windows 2008
  • Windows 2012
  • Operating systems
  • Win10, 11
  • Windows 2000
  • NT
  • MS office 365
  • Google apps
  • VMware 55
  • Backup exec
  • Netware Novell 5x
  • Novel Directory Services
  • LAN/WAN
  • Switches
  • Firewalls
  • HP
  • Dell
  • Sophos
  • Microsoft Outlook
  • Leadership experience
  • Motivated
  • Dependable
  • Excellent communication skills
  • MCP
  • A certified

Certification

MCP, A+ certfied

Accomplishments

  • received recognition of onbase administrator. resolving complex issues with onbase application

Timeline

Technical Site Support

Sharp Healthcare
07.2021 - Current

Technical Site Support

Beaconhill staffing (contractor for Sharp)
09.2020 - 07.2021

Desktop Support / system administrator

Bergelectric Corporation
04.2008 - 06.2020

Desktop support

Tek Systems- Bergelectric Corporation
09.2007 - 04.2008

Information Technology Services- Windows Support

NCR
06.1999 - 07.2006

Bachelor of Science Degree in Information Technology / Management -

Southern California International College

Associate of Arts Degree Liberal Arts and Sciences -

Los Angeles Valley College

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STEVE SOLOFF