Steve Starks
Saint Louis,MO
Summary
Dynamic Office Manager with a proven track record at Express Home Care, adept in office administration and staff management. Excelled in maintaining confidentiality, enhancing team productivity by 30%, and implementing cost-saving strategies. Skilled in customer service and conflict resolution, I foster high employee satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Office Manager
Express Home Care
01.2013 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
General Manager
McDonald's Restaurant
02.2011 - 12.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Office Manager
Avis Budget Group
07.2004 - 11.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Management
STLCC
Saint Louis,MO12.2029
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Document management
- Staff management
- Conflict management
- Team supervision
Timeline
Office Manager
Express Home Care
01.2013 - 08.2023
General Manager
McDonald's Restaurant
02.2011 - 12.2012
Office Manager
Avis Budget Group
07.2004 - 11.2011
No Degree - Business Management
STLCC
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