Summary
Overview
Work History
Education
Skills
ASE Certified
Timeline
Generic

Steve Sweeney

Cocoa,FL

Summary

Dynamic automotive technician and owner at Sweeney's Auto Repair, Inc., adept at managing small business operations and fostering client relationships. Enhanced customer satisfaction through exceptional service and streamlined processes, achieving significant repeat business. Skilled in diagnostics and team oversight, ensuring high-quality repairs and a positive workplace culture.

Overview

42
42
years of professional experience

Work History

Owner /Automotive Technician

Sweeney's Auto Repair, Inc.
02.1981 - 03.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Streamlined parts inventory process, ensuring quick access to necessary components.

Education

High School Diploma -

Titusville High School
Titusville, FL

Skills

  • Small business operations
  • Relationship building
  • Client service
  • Business management
  • Team oversight
  • Verbal and written communication
  • Business administration
  • Service quality assurance

ASE Certified

I obtained my ASE certifications in 

  • Heating and air conditioning
  • Diagnostics
  • Engine repair
  • Brakes
  • Steering and suspension

Timeline

Owner /Automotive Technician

Sweeney's Auto Repair, Inc.
02.1981 - 03.2023

High School Diploma -

Titusville High School

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Steve Sweeney