Summary
Overview
Work History
Skills
Accomplishments
Types Of Work Occupied
Timeline
Generic

Steve Taylor

Hattiesburg,MS

Summary

  • Walgreens Sales Rep/Shrink Protection/Department Manager
  • Marketing Manager for Papa John's, Pizza Hut, and Domino's Pizza working
  • Sales and Advertising Lead for Alltell Wireless
  • Customer Service Trainer for Walmart.com
    sales promotions, stabilizing and increasing sales during vacation season.

Overview

12
12
years of professional experience

Work History

Claims Adjuster

Pilot Catastrophe
05.2015 - Current
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Streamlined internal processes by implementing new claims management software, increasing overall productivity.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.

Virtual Remote Auditor/Damage Appraiser

ICA
07.2017 - Current
  • Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
  • Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
  • Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
  • Reduced average appraisal time by adopting advanced tools and technology for precise damage evaluation.

Department Manager/Salesperson

Walgreens
10.2013 - 05.2016
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Marketing Manager

Pizza Hut
03.2012 - 10.2013
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.

Skills

    Software:

  • Jabber for phones
  • Xactimate for appraisals and billing
  • ECS for customer files, billing, services, and history
  • Microsoft Excel for record keeping, planning, and calculating
  • Microsoft Outlook for assignments
  • PREVAIL for record keeping/archiving
  • Call Center Experience
  • Complaint Handling
  • Data Entry

Accomplishments

I cut shrink by %55,000 at Walgreens (yeah..you read that right).

Sales up by 790% my first week behind the sales counter at Walgreens. The commissions led to a nice paycheck.

Helped Domino's Pizza get back to making $10,000 a night as if they were in the school season. I pushed advertising in targeted zones to multiply our income keeping people employed, labor reserves up, and of course income maintained for our store.

I provided this same service to Papa John's and Pizza Hut in the summertimes as well



Types Of Work Occupied

Retail

Advertising/Marketing

Sales

Claims

Timeline

Virtual Remote Auditor/Damage Appraiser

ICA
07.2017 - Current

Claims Adjuster

Pilot Catastrophe
05.2015 - Current

Department Manager/Salesperson

Walgreens
10.2013 - 05.2016

Marketing Manager

Pizza Hut
03.2012 - 10.2013

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Steve Taylor