Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Accomplishments
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Steve Terrasi

Conneaut,OH

Summary

Goal-oriented Manager with a proven record of success in customer satisfaction and exceeding sales expectations in operations. Trains and empowers employees to deliver exceptional service and handle high-volume workloads while driving revenue growth and brand awareness.

Overview

13
13
years of professional experience

Work History

District Technical Manager

Safelite Autoglass
Valley View, OH
08.2022 - 12.2023
  • Organized and facilitated monthly safety meetings. Drove adherence to all policies while focusing on PPE use and ergonomics within district.
  • Helped drive incident management and root cause analysis in partnership with the Safety team.
  • Managed rollout and led implementation of new processes, products and tools for repair, replacement, and recalibration.
  • Organized and managed all training programs and processes within district increasing employee productivity by 30%.
  • Spearheaded process improvement initiatives by identifying inefficiencies and implementing solutions to optimize operations by analyzing data related to training effectiveness, quality performance and ensured targeted feedback and coaching was delivered reducing COQ $2/unit.
  • Collaborated with other Technical Managers within region to develop company-wide initiatives aimed at improving overall performance across all locations.

Store Manager

Safelite Autoglass
Akron, OH
09.2015 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge increasing rating 5% year over year.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of operations, including P&L budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures, efficient inventory management strategies and staff education reducing breakage, shrink, scrap and warranty glass levels.
  • Optimized staff performance by performing regular evaluations, coaching sessions, goal-setting initiatives and promoting growth opportunities resulting in a 20% retention increase.
  • Contributed to a positive workplace culture through open communication, mutual respect, and active engagement in team meetings or discussions leading to 88% or higher engagement score.

Service Technician

Safelite Autoglass
Valley View, OH
02.2014 - 09.2015
  • Maintained a clean, organized, and safe work environment to promote optimal productivity.
  • Ensured safety compliance by wearing appropriate PPE and following company guidelines during glass installations.
  • Contributed to company growth by consistently meeting or exceeding performance targets in terms of customer service at 96%, quality of work at .5% warranty and quantity of completed installations at 5.15 UAD.
  • Developed strong relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
  • Trained junior technicians in proper techniques, safety protocols and processes.

Department Lead

Ken Forging
Jefferson, OH
01.2011 - 02.2014
  • Maintained clean and organized work environment, promoting efficiency and reducing risk of accidents or injuries. Upheld strict adherence to company policies and OSHA regulations regarding safety measures for all employees involved in shearing operations.
  • Oversaw daily operations of shearing department, multi-tasked to keep all assigned projects running effectively and efficiently.
  • Reduced material waste by carefully measuring and marking materials for precise cuts according to job specifications.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Mentored and trained new hires within department, providing guidance on company procedures, proper shear operation techniques, as well as other job-specific tasks.

Education

Bachelor of Arts - Business Management

Hiram College
Hiram, OH
12.2005

Skills

  • Workforce Management
  • Performance Management
  • Time Management
  • Team Leadership
  • Quality Assurance
  • Coaching and Mentoring
  • Customer Service
  • Excel/PowerPoint

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never let yesterday use up too much of today.
Will Rogers

Accomplishments

  • As a District Technical Manager, enforcing and maintaining awareness on safety standards across all district locations, it resulted in a15% decrease in work related injuries over 9 months in 2023.
  • As a Store Manager, averaged 93% or higher in customer satisfaction score year over year by analyzing negative trend data, identifying root causes and coaching/training technicians on improved methods.
  • Awarded Store Leader of the Year in 2016, 2017 and 2019 in district.

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Steve Terrasi