Summary
Overview
Work History
Education
Skills
Key Qualifications
Personal Information
Timeline
Generic

Steve Thomas

Georgetown,Texas

Summary

Experienced executive with a proven track record of elevating businesses to new heights. With extensive knowledge in the financial industry and a strong focus on achieving results without compromising revenue and profits, excel in management, client management, vendor relations, and business development. Approach is hands-on, client-focused, and results-driven. Whether working independently or as part of a team, strive for excellence in all endeavors, confident, can exceed expectations and look forward to discussing qualifications in a personal interview. Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

37
37
years of professional experience

Work History

Vice President Sales

VSoft Corporation
Atlanta, GA
10.2022 - 05.2024
  • Managed Client Relations, Sales (SaaS, ASP, In-house), Solution Engineers, Marketing, and Operations for all North American territories including Caribbean
  • Managed overseas teams in India for project management
  • Managed Banks and Credit Unions from startup to largest financial institutions
  • Managed third-party relationships, consultants, and agreements
  • Generated $22,000,000 in new revenue during tenure
  • Developed $40,000,000 in new pipeline
  • Signed new Reseller agreements with 4 new partners
  • Oversaw US division of VSoft with 50 associates
  • Managed development and project management through teams in US and India
  • Managed collections on all clients over 60 days delinquent
  • Managed Trade Associations and Client Events
  • Managed all client and vendor escalations to ensure needs were addressed
  • Held weekly update meetings with US Management team to address Development, Customer Service, and Project Management issues
  • Conducted monthly Executive calls with top revenue clients including Discover, Citibank, State Employees Credit Union, Corporate America Credit Union, Zions Bank, FCIB, City National Bank, First Horizon, and Bankers Bank
  • Worked closely with real-time payment platform
  • Initiated and conducted quarterly All Hands Calls in 2023 to improve communication within company.
  • Collaborated with senior management to develop strategic initiatives and long term goals
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes

Director Relationship Management

Fiserv
Austin, TX
01.2020 - 09.2022
  • Managed 230 clients in community banking for all core software and services across United States
  • Led team of 7 Senior Relationship Managers
  • Responsibilities included budgeting, forecasting, staffing, client management, client retention, and managing quota of over $20,000,000
  • Achieved client retention rate of over 99%
  • Consistently exceeded quotas, achieving over 125% every year
  • Pinnacle award winner in 2021, attaining 175% of quota
  • All assigned RMs qualified for Pinnacle Awards in 2021
  • Met team quota in first 9 months of 2022 with 5 RMs already exceeding 100% quota
  • Renewed average of 55 clients annually with minimal client loss (1).

Senior Director National Sales

IBT
Austin, TX
01.2013 - 10.2019
  • Led business development and brand recognition for financial institutions
  • Managed overall sales and sales management team, increasing core software clients
  • Reported monthly to board on sales achievements and staffing concerns
  • Exceeded annual revenue quota of $6,000,000
  • Supervised up to 6 business development staff, reporting directly to CEO and ownership
  • Grew core banking clients 138% increase from 17 to 42.
  • Led development of business operation processes and policies
  • Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions

VP National Sales

Apogee
Austin, TX
01.2011 - 01.2013
  • Led higher education sales and business development in internet and television services arena
  • Closed new business with CIOs, Presidents, and Operational Management in colleges across eastern United States
  • Secured 2 new universities within first 120 days, generating over $7,000,000 in revenue
  • Managed state and local associations, trade shows, and user meetings.

Senior Executive

SHAZAM
Sioux Falls, SD
01.2003 - 01.2011
  • Managed 5-state region with over 900 financial institutions
  • Sold debit/ATM, merchant, fraud, and card services
  • Mentored new Account Executives in sales and business development
  • Managed multi-state client relations.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies
  • Cultivated culture of continuous improvement by promoting open communication channels for feedback from all levels within organization
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
  • Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives

Managing Officer

First Premier Bankcard
Sioux Falls, SD
01.2000 - 01.2003
  • Managed over 350 associates in credit and collections call center
  • Responsible for vendor relations, monthly board reporting, and project management
  • Developed programs to increase card adoption and recovery of delinquent clients.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives
  • Spearheaded successful projects from conception through completion, showcasing strong project management abilities
  • Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals
  • Boosted team morale through recognition programs, resulting in higher productivity levels

Executive Vice President - Owner

Residential Credit Reporting, Inc
Fort Worth, TX
01.1987 - 01.2000
  • Founded and managed startup in residential credit reporting
  • Grew company to annual revenue of $10,700,000
  • Recognized as fastest-growing corporation in 1996, Fort Worth, Texas
  • Contracted for tri-bureau mortgage reports and managed office and client growth.

Education

Associate of Applied Science - Hospitality Administration And Management

Iowa Lakes Community College
Estherville, IA
05.1985

Skills

  • Relationship Building
  • Complex Problem-Solving
  • Financial Management
  • Contract Negotiation
  • Strategic Planning
  • Process Improvement
  • Decision-Making
  • Staff Development
  • Sales and Marketing Leadership
  • Account Management
  • Team Leadership
  • Sales Leadership
  • Partnerships and Affiliations
  • Performance Improvement
  • Executive Leadership

Key Qualifications

  • Exceptional Client Relationship, Vendor, Project, and Sales Management
  • Successfully managed national client relations and sales team, consistently exceeding revenue expectations.
  • Achieved 100% Team Pinnacle winners and Top Manager for Pinnacle winners in 2021.
  • Maintained over 99% client retention throughout my career.
  • Founded and led a corporation from 1990-2000, recognized for fastest growth in 1996.
  • Expert in relationship building, connecting with all levels from board members to front-line staff.
  • Managed a call center with over 350 employees and 12 direct managers in collections and credit.
  • Superior judgment and decision-making skills
  • Extensive vendor management and contract negotiation skills
  • Proven background in developing new territories.
  • Expertise in sales processes and prospect relationship building.
  • Team player who understands that success requires everyone’s contribution.
  • Attended training with various courses like Sandler and MEDDIC.
  • Demonstrates patience, persistence, and determination in all endeavors.

Personal Information

Marital Status: Married for 36 years.

Timeline

Vice President Sales

VSoft Corporation
10.2022 - 05.2024

Director Relationship Management

Fiserv
01.2020 - 09.2022

Senior Director National Sales

IBT
01.2013 - 10.2019

VP National Sales

Apogee
01.2011 - 01.2013

Senior Executive

SHAZAM
01.2003 - 01.2011

Managing Officer

First Premier Bankcard
01.2000 - 01.2003

Executive Vice President - Owner

Residential Credit Reporting, Inc
01.1987 - 01.2000

Associate of Applied Science - Hospitality Administration And Management

Iowa Lakes Community College
Steve Thomas