Steve Thomas
Saint Louis,Missouri
Summary
Dynamic server with exceptional customer service skills honed at Applebee's Grill + Bar, adept at upselling and enhancing guest experiences. Proven ability to manage high-volume service while maintaining attention to detail and cleanliness standards. Strong communicator and team player, committed to fostering positive relationships and ensuring guest satisfaction.
Overview
19
19
years of professional experience
Work History
Cashier and Warehouse
Lee's Chicken
03.2023 - 10.2024
- Promptly attended to customer requirements.
Cashier and Warehouse
Bandanas BBQ
01.2017 - 06.2019
- Built relationships with customers top encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Food and Beverage Server
Applebee's Grill + Bar
02.2010 - 04.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barback and Warehouse Stocking
Argosy Casino Hotel & Spa
01.2006 - 11.2012
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
Education
Bachelor Of Construction Management - Manufacturing Engineering
Online College Credits
Ama, LAYes - Operations of Management, Equipment, And Construct
Trade School Operations Excel
St Louis, MO05.2015
GED - General Studies
Hazelwood East
St Louis, MO03.2005
Skills
- Cash handling
- Point of sale
- Inventory management
- Customer service
- Menu knowledge
- Upselling techniques
- Time management
- Workplace sanitation
- Effective communication
- Attention to detail
- Flexible scheduling
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
Timeline
Cashier and Warehouse
Lee's Chicken
03.2023 - 10.2024
Cashier and Warehouse
Bandanas BBQ
01.2017 - 06.2019
Food and Beverage Server
Applebee's Grill + Bar
02.2010 - 04.2016
Barback and Warehouse Stocking
Argosy Casino Hotel & Spa
01.2006 - 11.2012
Bachelor Of Construction Management - Manufacturing Engineering
Online College Credits
Yes - Operations of Management, Equipment, And Construct
Trade School Operations Excel
GED - General Studies
Hazelwood East
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