Steve Tippett
Dentistry/Hospitality
Dallas,TX
Summary
Dynamic Food and Beverage Manager with a proven track record at Aimbridge Hospitality, enhancing customer satisfaction through innovative menu development and effective team leadership. Skilled in cost control and operations oversight, I fostered a culture of excellence, resulting in improved service delivery and increased repeat business.
Overview
2026
2026
years of professional experience
Work History
Unemployed
N/A
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Food and Beverage Manager
Aimbridge Hospitality
04.2021 - 08.2024
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Developed and executed successful marketing campaign, introducing themed dining events that significantly boosted patronage during off-peak hours.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Director of Compliance
Next Century Dental, Implants And Orthodontics
1993 - 01.2021
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Prepared records and data for regular audits.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Managed compliance efforts, reporting and audits.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
- Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Reduced regulatory risks by conducting thorough due diligence on third-party vendors and partners.
- Streamlined incident reporting processes for more efficient tracking and resolution of potential violations.
- Coordinated responses to regulator inquiries or examinations, ensuring prompt attention to critical issues.
- Enhanced internal audit capabilities by creating comprehensive checklists and guidelines.
- Spearheaded training initiatives to improve staff understanding of relevant laws, regulations, and best practices.
- Developed risk mitigation strategies for effective regulatory compliance across the organization.
- Established a robust compliance framework, resulting in reduced instances of non-compliance issues.
Education
Certificate - Dentistry
American Trades Institute
Ft. Worth Tx06.1992
Skills
Food and beverage operations
Cost control
Service delivery management
Operations oversight
Menu development
Labor management
Food presentation
Sanitation standards
Menu pricing
Table management
Effective communication
Team building
Quality control
Self motivation
Employee supervision
Multitasking
Reliable and responsible
Customer retention
Staff supervision
Coaching and mentoring
Relationship building
Workflow planning
Team leadership
Quality assurance
Interpersonal skills
Scheduling staff
ServeSafe manager
Training and onboarding
Scheduling
Front of house management
Attention to detail
Teamwork
Customer service
Problem-solving
Safe food handling
Customer satisfaction
Problem-solving aptitude
Restaurant operations
Adaptability
Work Planning and Prioritization
Timeline
Unemployed
N/A
08.2024 - Current
Food and Beverage Manager
Aimbridge Hospitality
04.2021 - 08.2024
Director of Compliance
Next Century Dental, Implants And Orthodontics
1993 - 01.2021
Certificate - Dentistry
American Trades Institute