- Hiking
- Mountain Biking
- Kayaking
- Backpacking
Steve Tompkins
Scottsdale,AZ
Summary
Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
36
36
years of professional experience
Work History
Recovery Account Specialist II
Shellpoint Mortgage Servicing
Tempe, AZ
11.2014 - Current
- Collect on charged-off delinquent mortgages and other charged off loans
- Averaging 190% of my monthly goals annually
- Negotiate payment of the balance in full, payment plans, and settlements
- Responsible for handling a heavy workload while meeting rigid time, cost, and recovery goals
- Responsible for documenting all conversations with the customers
- Successfully negotiated settlements for past due mortgages, achieving favorable outcomes for both clients and the company.
- Refer likely candidates for refinancing their home or for a Reverse Mortgage
- Assisted clients in navigating refinancing options for their homes, providing tailored recommendations based on individual financial situations.
- Evaluated client eligibility for reverse mortgages and facilitated referrals to suitable lenders, ensuring clients received the best available options
- Develop and generate daily reports to assist team members in achieving their monthly goals
Driver
Cool Breeze Limo
Scottsdale, AZ
04.2012 - 11.2014
- Ensured timely and safe transportation of high-end clients to various destinations.
- Provide professional and outstanding customer support
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
Sales Agent – Merchant Services
Silicon Staffing/Wells Fargo
Phoenix, AZ
07.2011 - 08.2011
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Selling business customers credit card processing and check verification services
- Provide professional and outstanding customer support
- Explained features and advantages of payment processing products or services to promote sales.
Recovery Agent – Collector
United Recovery Systems, Inc.
Tempe, AZ
04.2009 - 06.2011
- Collected on past due American Express accounts, Citibank accounts, and auto deficiency
- Managed collections processes to maximize recovery rates and reduce delinquency.
- Charged with negotiating settlement options, including payment schedules
- Trained and mentored junior agents on compliance standards and best practices.
- Interact on a daily basis with clients and immediate supervisors
- Generally a ‘go to’ resource for collection problem resolution
Outside Sales Agent and Repair Technician
Time-Warner Cable (now known as Comcast)
Houston, TX
10.2004 - 01.2008
- Started as a repair technician making home/business calls to repair telephone, TV, & Internet
- Assigned to the position of outside sales association with cold calling responsibilities
- Residential customer prospects
- Charged with selling a wide range of services as well as up-selling to additional services
Sales (Loan Originator)
Ameriquest Mortgage
Hoffman Estates, IL
02.2002 - 06.2004
- Responsible for telephoning assigned accounts
- Selling new loans to home owners
- Interact regularly with appraisers and inspectors
- Responsible for organizing and handling the loan closing
Recovery Agent – Collector
Check Plus Systems.
Houston, TX
08.1999 - 02.2002
- Responsible for telephoning assigned collection accounts
- Collected on returned checks and obligations
- Charged with negotiating settlement options
- Train, motivate, and mentor new hires
Elevator Mechanics Apprentice
Amtech Elevator
Houston, TX
11.1997 - 06.1999
- Assisted mechanics in repairing, installing, and servicing elevators and escalators
- Active in the IUEC Union
- Responsible for keeping all mechanical equipment and area around the equipment cleaned
Recovery Agent – Collector
Telecheck
Houston, TX
07.1996 - 11.1997
- Responsible for telephoning assigned collection accounts
- Responsible for documenting conversations with clients
- Responsible for handling a heavy workload while meeting monthly recovery goals
- Interact on a daily basis with clients and immediate supervisors
Recovery Agent – Collector
Check Security Systems.
Houston, TX
05.1990 - 03.1996
- Responsible for telephoning assigned collection accounts
- Developed a pay scale for “human dialers”
- Responsible for documenting conversations with clients
- Responsible for interviewing new hires
- Always met and surpassed all monthly collection goals
Education
Core Curricula
San Jacinto Community College
Skills
- Effective written communication and documentation abilities
- Meticulous attention to detail
- Client relationship management
- Effective time management
- Effective multi-tasking
Interests
Timeline
Recovery Account Specialist II
Shellpoint Mortgage Servicing
11.2014 - Current
Driver
Cool Breeze Limo
04.2012 - 11.2014
Sales Agent – Merchant Services
Silicon Staffing/Wells Fargo
07.2011 - 08.2011
Recovery Agent – Collector
United Recovery Systems, Inc.
04.2009 - 06.2011
Outside Sales Agent and Repair Technician
Time-Warner Cable (now known as Comcast)
10.2004 - 01.2008
Sales (Loan Originator)
Ameriquest Mortgage
02.2002 - 06.2004
Recovery Agent – Collector
Check Plus Systems.
08.1999 - 02.2002
Elevator Mechanics Apprentice
Amtech Elevator
11.1997 - 06.1999
Recovery Agent – Collector
Telecheck
07.1996 - 11.1997
Recovery Agent – Collector
Check Security Systems.
05.1990 - 03.1996
Core Curricula
San Jacinto Community College
Strong candidate for opportunities in...
- Sales, Collections, and Customer Service
- 20+ years of experience in Sales, Customer Service, and Collections with special expertise in Problem Resolution and Revenue enhancement