Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steve Toriumi

Honolulu,HI

Summary

Resourceful leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

22
22
years of professional experience

Work History

Assistant Director of FOH

Chick-fil-A
Honolulu, HI
08.2022 - 10.2023
  • Monitored team compliance with safety and health guidelines.
  • Developed department performance goals and methods for achieving milestones.
  • Supported work-life balance to improve staff morale.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Cultivated and maintained relationships to promote positive work culture.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Directed special projects and daily operations.
  • Developed protocols for handling confidential information within the organization.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Created and enforced processes to boost company productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed data from multiple sources to identify trends and develop strategies for improvement.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.

Delivery Driver

Bite Squad
Honolulu, HI
08.2018 - 03.2020
  • Transported and safely delivered items to prevent damage or loss.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Assistant Operations Manager

Aloha 2 Go
Honolulu, HI
11.2014 - 03.2017
  • Cultivated and maintained relationships to promote positive work culture.
  • Ensured compliance with safety regulations among all personnel.
  • Interviewed prospective employees and provided input on hiring decisions.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Identified areas of opportunity for cost savings initiatives across departments.
  • Developed and managed a team of 100 plus delivery drivers to ensure efficient operations of the organization.
  • Researched and negotiated pricing to reduce cost of equipment and supplies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Delivery Driver

Aloha 2 Go
Honolulu, HI
03.2014 - 11.2014
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Night Shift Supervisor

Safeway
Los Gatos, CA
03.2013 - 02.2014
  • Handled inventorying responsibilities.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.
  • Overseed the night shift operations and ensure safe working environment for all personnel.
  • Ensured compliance with safety regulations, company policies and procedures.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Monitored employee attendance, tardiness and overtime hours.
  • Managed inventory levels to ensure adequate supplies were available at all times.

Warehouse Shipping/Receiving Clerk

Nordic Naturals
Watsonville, CA
10.2010 - 02.2013
  • Updated inventory records to reflect new stock levels.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Compared and verified identifying information of outgoing shipments.
  • Weighed mail to determine correct postage.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.

Retail Sales Manager

Parrot Cellular
Capitola, CA
09.2001 - 09.2008
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Answered product questions with up-to-date knowledge of sales and store employees
  • Managed day-to-day staffing and handled scheduling for all store employees

Sales/Warehouse Worker

Elixir Distributor
Watsonville, CA
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Sales
  • Operated scanners, computers, and other equipment to track orders.
  • Applied barcodes to cargo and used digital scanners to track and locate materials
  • Received deliveries, scanned packages and updated orders in internal database.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Identified discrepancies between physical count and computer data.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Manager

United Artists Theatre Circuit (Aptos Twin)
Aptos, CA
  • Cash handling
  • Scheduling and Managing 15 to 20 team members
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Scheduling movie times
  • Ordering and maintaining inventory control

Education

High School Diploma -

Aptos High School
Aptos, CA
05-1991

Some College (No Degree) - Business

Cabrillo College
Aptos, CA

Skills

  • Staff Management
  • Cash Handling
  • Management and Supervision of multiple team members
  • Hiring new team members
  • Safety Management
  • Handling Customer issues
  • Sales

References

References available upon request.

Timeline

Assistant Director of FOH

Chick-fil-A
08.2022 - 10.2023

Delivery Driver

Bite Squad
08.2018 - 03.2020

Assistant Operations Manager

Aloha 2 Go
11.2014 - 03.2017

Delivery Driver

Aloha 2 Go
03.2014 - 11.2014

Night Shift Supervisor

Safeway
03.2013 - 02.2014

Warehouse Shipping/Receiving Clerk

Nordic Naturals
10.2010 - 02.2013

Retail Sales Manager

Parrot Cellular
09.2001 - 09.2008

Sales/Warehouse Worker

Elixir Distributor

Manager

United Artists Theatre Circuit (Aptos Twin)

High School Diploma -

Aptos High School

Some College (No Degree) - Business

Cabrillo College

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Steve Toriumi