Steve Torres
Vancouver,WA
Overview
25
25
years of professional experience
Work History
District Manager
JOANN Fabrics and Crafts
WA, OR, AK
03.2023 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Implemented new technologies such as Reflexis Task Management.
- Performed monthly Risk OER assessments of stores within the district to identify potential safety hazards and compliance to company standards.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Mentored team members by demonstrating best methods for driving sales through customer service with remaining profitable.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Rolled out strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Coached, developed and motivated team to achieve revenue goals.
- Lead and Mentored Market Manager in AK to improve performance and grow sales.
- Cultivated strong peer professional relationships with corporate and key Vendors to drive long-term business development.
- Held teams accountable to sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
Area/Market Manager
Vans/VF
Denver, CO
06.2015 - 12.2016
Store Manager
Vans/VF
Tulalip, WA
05.2013 - 06.2015
- Overall team building through associate empowerment and inspiration for 2013 and 2014 top comp% in district
- Rebuilt entire management team and supported peer store teams
- Brand ambassador for a lifestyle through passions for the ocean, surfing
- District lead for running conference calls and all district management.
Manager
TJX Companies
Santa Monica, CA
03.2012 - 05.2013
- Integrated part of the leadership team dealing with all facets of the day to day operations within a culturally diverse flagship store team
- Managing 80+ associates while increases store volume $10.8 Million to $12 Million
- Recruiting managers for new store locations
- Coaching and developing new talent while mentoring all department Leads
- Onboarding/Hiring/Supervising shipment process (250-600) cartons daily.
Store Manager
DSW Shoes
Pittsburgh, PA- Seattle, WA
02.2008 - 02.2012
Store Manager
American Eagle Outfiters
Hollywood, CA
01.2006 - 02.2008
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Organized promotional events in order to drive sales volume in the district's stores.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Collaborated with [Job title] to improve performance and grow sales.
- Drove district growth through program quality, sales initiatives and customer service.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
District Manager
VF/Vans
WA, OR, UT, Nor Cal, WA
01.2017
- Mentor team members by demonstrating company standards for sales and customer service
- Cultivate a positive rapport with associates and team leadership to inspire a culture that leads to profit
- Identify and develop top talent within management structure to promote performance-oriented culture
- Supervised up to 12 locations and managed all performance metrics within Pacific Northwest and Midwest territories
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
- Work cross-functionally with Corporate Support Partners ( LP, HR, Finance, Allocations, Learning and Development to improve performance and grow sales
- Conduct store audits for compliance along with analyzing marketing and inventory reports
- Support peer DM's with Talent Division of responsibility i.e
- Staffing, role coaching, building capability in leaders and inspiring brand commitments
- Oversaw and developed Store Manager training content
- Lead and taught store merchandising, brand exposure strategies and product clarity, peak season planning
- Opened 5 new Vans store locations in remote markets and 10+ remodels Performance Planning, and P&L.
Education
Associate of Arts in Marine Science -
University of Hawaii Maui College
Skills
- Goal Setting and Performance planning
- Quarterly Strategic Planning
- Financial controls, Labor, Spending/operating costs
- Store Budget Management ie Supplies
- Scheduling, Payroll
- Loss Prevention and Compliance Audits
- Recruiting, Hiring, Onboarding, Orientation, and Training
- Human Resource Management
- Action Plans, IDP, Performance Appraisal Writing
- Conflict Management
- Team Building and Leadership Development
- Excel, Word, Powerpoint programs
Accomplishments
- 2019 District Manager of the year
- Multiple top Comp/Target BTS and Holiday contests
- 2014 Loss Prevention Award
- Top District Manager Van Doren Club
- Rookie Store Manager presenter/Mentor
- District Manager Trainer
Timeline
District Manager
JOANN Fabrics and Crafts
03.2023 - Current
District Manager
VF/Vans
01.2017
Area/Market Manager
Vans/VF
06.2015 - 12.2016
Store Manager
Vans/VF
05.2013 - 06.2015
Manager
TJX Companies
03.2012 - 05.2013
Store Manager
DSW Shoes
02.2008 - 02.2012
Store Manager
American Eagle Outfiters
01.2006 - 02.2008
Associate of Arts in Marine Science -
University of Hawaii Maui College
Similar Profiles
Rebecca PerdomoRebecca Perdomo
Cashier at JOANN Fabrics and CraftsCashier at JOANN Fabrics and Crafts
Daphne HallDaphne Hall
Store Manager at JOANN Fabrics and CraftsStore Manager at JOANN Fabrics and Crafts
Laura McLaughlinLaura McLaughlin
Sales Associate at JOANN Fabrics and CraftsSales Associate at JOANN Fabrics and Crafts
Sherrie HupferSherrie Hupfer
Sales Associate at JOANN Fabrics and CraftsSales Associate at JOANN Fabrics and Crafts
Olivia PerrinOlivia Perrin
Server at Little River CafeServer at Little River Cafe