Steve Torres

Operations Manager

National-K-Works/Cobore Inc

Houston, TX

07.2010 - 02.2024

Implemented innovative strategies that reduced operating costs, increased margins, while maintaining high levels of customer satisfaction and quality.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Collaborated with the board of directors to determine the mission, values, and plan for short and long-term goals.
Coordinated and directed activities of businesses or departments concerning production, pricing, sales, margins, and strategic planning initiatives.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented policies and standard operating procedures to foster a positive culture and employee engagement.
Forecasted customer demand to set prices or credit terms for goods or services.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Addressed customer concerns with suitable solutions.
Managed and supported all departments within the organization. i.e. Sales, Customer Relations, Design Engineering, Manufacturing Engineering, Quality Engineering, Production Planning, Quality Control, CNC Programmers, Machine Operators, Weld Technicians, Assembly Technicians, and Support Staff.
Conducted design review meetings with respective departments to ensure manufacturability of the design.
Developed key performance indicators to measure effectiveness of operational processes.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Collaborated with HR to create a detailed position matrix, skills, and job descriptions for all roles within the organization.
Developed a probationary program for new hires and internal promotions to monitor progress and completion of expectations.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Managed scheduling, training and inventory control.
Presented performance and productivity reports to all staff members.
Improved morale and management communication by creating employee recognition and rewards practices.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Measured and reviewed performance via KPIs and metrics.
Controlled departmental facility costs and approved requests for supplies, tooling, repairs, or improvements.
Crafted operations best practices using audits and project management team feedback.
Created corrective actions based on adverse KPI trends.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.

Summary

Overview

Work History

Operations Manager

Operations Manager

Education

Associate of Applied Science - Manufacture Technology

Skills

Languages

Affiliations

Certification

References

Accomplishments

Timeline

Operations Manager

Operations Manager

Associate of Applied Science - Manufacture Technology

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