Summary
Overview
Work History
Education
Skills
Certification
Timeline
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STEVE TRAN

Richardson,TX

Summary

Developed technical support skills in fast-paced IT environment, focusing on troubleshooting, system maintenance, and user support. Adept at quickly diagnosing and resolving technical issues, with strong emphasis on customer satisfaction and efficiency. Looking to transition into new field, leveraging transferable skills in problem-solving and technical aptitude.

Overview

3
3
years of professional experience
1
1
Certification

Work History

TEST TECHNICIAN

ZENTECH MANUFACTURING INC
10.2024 - Current
  • Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
  • Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
  • Implemented comprehensive test plans to evaluate product functionality, safety, and performance according to industry standards.
  • Developed expertise in various testing methodologies, staying up-to-date on emerging trends within the electronics industry.
  • Improved overall efficiency with thorough documentation of test results and observations.

US

United States Navy
08.2024 - 09.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, strong sense of personal responsibility.

IT SUPPORT SPECIALIST

HCLTech
05.2023 - 07.2024
  • Handled customer complaints and escalated issues according to procedures.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Assisted in development of system security protocols.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured and tested new hardware and software.
  • Troubleshot issues on device-specific problems, network performance, and internet connectivity.
  • Improved system performance by identifying problems and recommending changes.
  • Supported customers and colleagues with catered technical advice.
  • Managed full life-cycle of information technology projects from scheduling to final reporting.
  • Managed high levels of call flow and responded to technical support needs.

IT Hardware Technician

Channell Commercial Corporation
05.2022 - 05.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Associate of Science - Computer And Information Systems

Frederick Community College
Frederick, MD
05-2021

HIGH SCHOOL DIPLOMA -

Tuscarora High School
Frederick, MD
05.2019

Skills

  • Technical problem-solving
  • Troubleshooting and support services
  • Proficient in Microsoft Office Suite
  • System configuration

Certification

  • CompTIA Network+, 2022-12-01 to 2025-12-31
  • CompTIA A+, 2022-12-01 to 2025-12-31

Timeline

TEST TECHNICIAN

ZENTECH MANUFACTURING INC
10.2024 - Current

US

United States Navy
08.2024 - 09.2024

IT SUPPORT SPECIALIST

HCLTech
05.2023 - 07.2024

IT Hardware Technician

Channell Commercial Corporation
05.2022 - 05.2023

Associate of Science - Computer And Information Systems

Frederick Community College

HIGH SCHOOL DIPLOMA -

Tuscarora High School

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