Steve Velazquez
Phoenix,AZ
Summary
Organized candidate with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Technician
Valvoline Instant Oil Change
08.2023 - Current
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
- Changed, rotated, and balanced tires on different types of vehicles.
Youth Intern
Phoenix First Church of the Nazarene
01.2023 - Current
- Assisted in the creation of a supportive learning environment for young interns, fostering personal growth and development.
- Contributed to the success of various community projects by effectively collaborating with fellow interns and staff members.
- Strengthened communication skills through regular interactions with diverse groups of individuals during outreach events.
- Managed multiple tasks efficiently while meeting deadlines during busy internship periods, resulting in successful project completion.
- Developed strong interpersonal skills through mentorship opportunities, providing guidance and support to younger interns.
- Served as a positive role model for peers within the intern cohort, demonstrating commitment and dedication to our shared goals.
Member Service Specialist
Global Credit Union
03.2023 - 05.2023
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Prepared detailed reports on call volume data analysis which led to improved call center efficiency.
- Completed training and worked effectively under high-pressure client services environments.
DoorDash Delivery Driver
DoorDash
02.2021 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Front Desk Agent/Bellman
Welk Resort Group
05.2019 - 08.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Cashier
Candy B. Deli
05.2017 - 06.2018
- Maintained a suitable work environment by paying constant attention to cleanliness, organization, and customer satisfaction
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
Demolition Laborer
Felicita Plaza Apartment Complex
06.2016 - 08.2017
- Enhanced safety measures by consistently following demolition procedures and guidelines.
- Reduced project completion time by efficiently organizing and executing tasks with team members.
- Ensured efficient debris removal by coordinating with waste management services during projects.
- Maintained a clean and organized worksite, promoting safety for all workers involved in the demolition process.
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Continuously improved skills and knowledge in the demolition field through participation in training programs, industry workshops, and on-the-job learning experiences.
Education
Bachelor's in Music -
Point Loma Nazarene University
San Diego, CA12.2022
San Pasqual High School
Escondido, CA06.2018
Skills
- Safety Understanding
- Tire Changing and Rotation
- Dependable and Responsible
- Strong Communication Skills
- Ability to quickly and accurately learn products, services, and procedures
- Customer service
- Computer skills
- Reliable and Punctual
- Valid Drivers License
- Basic tool knowledge
- Spanish Fluency
- Multi-Point Inspection
Certification
Driver's License
Languages
Spanish - Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Involved in local Ministry and Serving the Community
Timeline
Auto Technician
Valvoline Instant Oil Change
08.2023 - Current
Member Service Specialist
Global Credit Union
03.2023 - 05.2023
Youth Intern
Phoenix First Church of the Nazarene
01.2023 - Current
DoorDash Delivery Driver
DoorDash
02.2021 - 01.2023
Front Desk Agent/Bellman
Welk Resort Group
05.2019 - 08.2021
Cashier
Candy B. Deli
05.2017 - 06.2018
Demolition Laborer
Felicita Plaza Apartment Complex
06.2016 - 08.2017
Bachelor's in Music -
Point Loma Nazarene University
San Pasqual High School
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