STEVE VIDAL JR
Brooklyn,New York
Summary
Dynamic Account Manager with proven success at DONE RIGHT HOOD AND FIRE SAFETY, excelling in project management and team collaboration. Expert in optimizing scheduling and resource allocation, I have developed strategies that significantly increased revenue while enhancing operational efficiency. Skilled in training and mentoring, I foster a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Account Manager
DONE RIGHT HOOD AND FIRE SAFETY
Brooklyn, New York
12.2024 - Current
- Managed allocation of resources for hood cleaning and maintenance tasks.
- Developed detailed timelines to optimize workflow efficiency across multiple projects.
- Communicated with clients to confirm scheduling and service requirements effectively.
- Oversaw team assignments to maintain alignment with project deadlines and goals.
- Trained staff on best practices for time management and scheduling protocols.
- Reviewed project progress regularly to adjust schedules as needed for efficiency.
- Researched and corrected discrepancies quickly to maintain current information.
- Created and maintained detailed project schedules utilizing Microsoft Project, Primavera P6, and Excel to track progress of projects.
- Maintained an up-to-date database containing all relevant information pertaining to projects being managed by the Scheduling Department.
- Developed strategic account plans to align with client objectives.
- Collaborated with cross-functional teams for project delivery and support.
- Facilitated regular meetings to discuss account status and client needs.
- Developed strategies to increase revenue from existing accounts.
Dispatch team lead northern region
PDI
01.2019 - 01.2024
- Implemented a new scheduling strategy which optimized quarterly routing and created more space for potential profit
- Implemented new reports and coordinated with management to implement improved systems to streamline efficiency
- Oversaw a team of in-office and online dispatchers and radiology technicians in the 5 Boroughs and Upstate New York with emphasis on Efficiency in daily, weekly and monthly operations
- Monitored and oversaw Data entry and dispatch assignments and operations including service outtages, Data measurement and entry, Client relations and ensuring priority radiology exams and results are achieved in timely fashion
- Monitored efficiency through checking dispatch reports, exam and route completions and streamlining communication between Clients, Dispatchers, Technicians and radiologists to ensure optimal workflow
- Developed and optimized a streamlined system to ensure proper scheduling Workload and Cost efficiency for each delivery to ensure all clients received medications efficiently
- Implemented optimized scheduling and filing systems such that Inventory and Client document were always correctly filed and current
- Modernized systems for routing and scheduling of deliveries
Lead Dispatcher
St Jude's Pharmarcy
01.2016 - 01.2020
- Coordinated daily dispatch schedules for medication deliveries to enhance efficiency.
- Oversaw inventory control procedures for accurate medication tracking and distribution.
- Trained new dispatch team members on operational protocols and software systems.
- Implemented process improvements to streamline dispatch operations and reduce errors.
- Monitored driver performance and compliance with safety regulations during deliveries.
- Collaborated with pharmacy management to resolve delivery issues and improve services.
- Developed training materials for dispatcher onboarding and ongoing education initiatives.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Monitored driver performance, safety issues, vehicle maintenance and fuel usage.
- Resolved conflicts between drivers or customers regarding scheduling or service issues.
- Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to customer demands.
Education
BBA - Criminal Justice
JOHN JAY COLLEGE
New York, NY01.2025
Bachelor of Science - Applied Mathematics
CUNY CITY TECH
New York, NY01.2014
High School - Industrial Design
BROOKLYN TECHNICAL HIGH SCHOOL
New York, NY06-2012
Skills
- Project management and leadership
- Team collaboration and communication
- Time and scheduling optimization
- Data analysis and statistics
- Resource allocation and inventory control
- Process improvement techniques
- Performance metrics tracking
- Conflict resolution strategies
- Training and mentoring
Languages
- English, Fluent
- Spanish, Fluent
- Russian, Basics
Timeline
Account Manager
DONE RIGHT HOOD AND FIRE SAFETY
12.2024 - Current
Dispatch team lead northern region
PDI
01.2019 - 01.2024
Lead Dispatcher
St Jude's Pharmarcy
01.2016 - 01.2020
BBA - Criminal Justice
JOHN JAY COLLEGE
Bachelor of Science - Applied Mathematics
CUNY CITY TECH
High School - Industrial Design
BROOKLYN TECHNICAL HIGH SCHOOL