Steve Villanueva
San Antonio,TX
Summary
Proven HVAC Mechanic and Account Manager with a track record of enhancing client satisfaction and retention at Texas Chiller Systems. Skilled in troubleshooting and maintenance, adept at building strong relationships, and excelling in fast-paced environments. Increased client retention through exceptional service, showcasing both technical and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Journeyman HVAC Mechanic
Texas Chiller Systems
San Antonio, TX
06.2024 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Account Manager
DMC Mechanical Contracting
San Antonio, TX
02.2023 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Journeyman HVAC / Account Manager
Texas Chiller Systems
San Antonio, TX
04.2007 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
HVAC
Southwest Vocational School
San Antonio, TXHigh School Diploma -
South San High School
San Antonio, TXSkills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
Timeline
Journeyman HVAC Mechanic
Texas Chiller Systems
06.2024 - Current
Account Manager
DMC Mechanical Contracting
02.2023 - 06.2024
Journeyman HVAC / Account Manager
Texas Chiller Systems
04.2007 - 11.2022
HVAC
Southwest Vocational School
High School Diploma -
South San High School