Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Availability
Research
Career Note

Steve Voight

Boston,MA

Summary

Business Operations Leader with a proven record of guiding complex process improvements through tactical planning and implementing strategic initiatives that resulted in market expansion. Expertise in sales operations, analytic intelligence, and client relationship management. Trusted for managing winning product roadmaps, creating global brand awareness, and overseeing technical platform solutions. Strong focus on teamwork, adaptability, and goal setting. Known for leadership, communication, and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Director of Sales & Marketing Operations

SIONYX LLC
05.2022 - 09.2024
  • Managed sales operations and customer service teams, focusing on new technology efficiencies and customer-centric practices.
  • Advised executive leadership on sales performance, demand forecasts, and DTC performance marketing.
  • Oversaw departmental CRM/ERP onboarding and management, engaging team and defining accountability metrics.
  • Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
  • Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at executive level.
  • Launched new products successfully into market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions, achieving NPS above 75.

N.A. Business Operations Manager – Lifestyle and Apparel

New Balance Athletics, Inc.
02.2022 - 05.2022
  • Activated company's strategic plans and developed a departmental roadmap to support vision.
  • Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed retail decisions.
  • Collaborated with Merchandising, Product Management, and Marketing teams to align on assortments and Go-to-Market approach.
  • Spearheaded change management initiatives to successfully integrate new processes and technologies into existing operations and direct to market initiatives.
  • Built a revenue portfolio for each business unit and assigned a market opportunity with ongoing research, analysis, and account prioritization.
  • Achieved an annual CAGR over 15%.

Sales Planning Manager, Sporting Goods & Apparel

New Balance Athletics, Inc.
01.2015 - 02.2022
  • Implemented data-driven intelligence models and evaluated performance metrics, making necessary adjustments to meet or exceed targets consistently.
  • Built Sales quarterly booking programs to identify product opportunities, publish, and track results.
  • Crafted rigorous CRM systems management protocols that ensured accurate tracking of all leads and customer data for increased sales conversion rates.
  • Increased sales revenue over 20% by assisting sales reps in developing promotional marketing and unique sales solutions.

Development Fund Manager, Field Sales & Advertising Analyst

New Balance Athletics, Inc.
01.2011 - 01.2015
  • Interfaced with accounts' advertising team to ensure timely and professional marketing strategies utilizing digital collateral.
  • Built extensive data analytic models and identified key performance indicators to measure and assess regional performance.
  • Presented weekly sales metrics and business updates to senior management and provided strategic recommendations.
  • Achieved 5 year combined CAGR of greater than 12% from East Coast and Northeast regional territories.

Senior Credit Analyst

New Balance Athletics, Inc.
02.2006 - 12.2010
  • Developed and analyzed internal/external credit scoring models to determine client level risk in extending credit.
  • Managed a diverse $2M portfolio of accounts; maintaining strong relationships and addressing their credit needs.
  • Increased in account opening to 500+ accounts annually with an overall approval rate of >90%.

Financial Coordinator

Harvard Medical International
01.2005 - 12.2005
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial statements.
  • Facilitated the annual budget planning process, collaborating closely with various departments leads.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Certificate in Management and Leadership -

MIT Sloan Executive Education, Cambridge, MA
12-2022

Master of Arts - Finance and Control

Harvard University, Cambridge, MA
05-2009

Bachelor of Arts - Economics

Harvard University, Cambridge, MA
05-2005
  • cum laude graduate

Ecology, Behavior, and Evolution

University of California, Los Angeles, Los Angeles, CA
06-1998

Skills

  • Strategic Planning & Execution
  • Promotional Planning
  • Data & Performance Analysis
  • Sales funnel management
  • Demand Generation
  • Research/Competitive Analysis
  • Forecast & Risk Management
  • Technical Platform Integration

Accomplishments

  • Built solution-based suite of analytical models across multiple business unit configurations, identifying growth insights from Key Performance (KPIs) measurements.
  • Spearheaded departmental CRM/ERP onboarding, training and expansion. Defined accountability goals, project-based functionality, and managed customer relationships.
  • Achieved sales increase of 129% in 2023; tracking double digit growth in 2024.
  • Grew New Balance North America Apparel sales from $40M to $120M through Omni-Channel effort within 7 years.
  • Awarded NB Star for support and service.

Timeline

Director of Sales & Marketing Operations - SIONYX LLC
05.2022 - 09.2024
N.A. Business Operations Manager – Lifestyle and Apparel - New Balance Athletics, Inc.
02.2022 - 05.2022
Sales Planning Manager, Sporting Goods & Apparel - New Balance Athletics, Inc.
01.2015 - 02.2022
Development Fund Manager, Field Sales & Advertising Analyst - New Balance Athletics, Inc.
01.2011 - 01.2015
Senior Credit Analyst - New Balance Athletics, Inc.
02.2006 - 12.2010
Financial Coordinator - Harvard Medical International
01.2005 - 12.2005
MIT Sloan Executive Education - Certificate in Management and Leadership,
Harvard University - Master of Arts, Finance and Control
Harvard University - Bachelor of Arts, Economics
University of California, Los Angeles - , Ecology, Behavior, and Evolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Research

  • Harvard University, Cambridge, MA, 01/01/05 - 12/31/07
  • Universität Pompeo Fabra, Barcelona, Spain, 01/01/05

Career Note

As a lifelong learner, I'm driven to inspire and empower teams to achieve operational excellence, harness technical capabilities, transform data into supercharged insights, and strategically align products with customer needs. My success is rooted in enabling, communicating, and collaborating to support strategic decision-making and deliver exceptional outcomes.

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Steve Voight