Steve Ward
Reseda,CA
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 10 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
11
11
years of professional experience
Work History
Patient Access Manager
Psychiatric Services Incorporated
04.2021 - Current
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Volunteer
Meals On Wheels/Senior Concerns
01.2020 - 04.2021
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Office Manager
Insight Psychiatric Nursing
06.2012 - 01.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - L Business Management
Santa Rosa Junior College
Santa Rosa, CAAssociate of Arts - Merchandising And Marketing
Fashion Institute of Design And Merchandising
Los Angeles, CASkills
- Patient Health Information Access
- Effective Written and Verbal Communication
- Effective Customer Service
- HIPAA Guidelines
- Patient Relations
- Visitation Coordination
- Electronic Health Records Systems
- Quality Patient Care
- Customer Experience
- Office Management
Timeline
Patient Access Manager
Psychiatric Services Incorporated
04.2021 - Current
Volunteer
Meals On Wheels/Senior Concerns
01.2020 - 04.2021
Office Manager
Insight Psychiatric Nursing
06.2012 - 01.2019
Associate of Arts - L Business Management
Santa Rosa Junior College
Associate of Arts - Merchandising And Marketing
Fashion Institute of Design And Merchandising
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