Steve Welch
Highwood,IL
Summary
Accomplished Shift Manager and Food Server with a proven track record at Walgreen's Pharmacy, enhancing team performance and customer satisfaction. Skilled in safe food handling and adept at fostering positive customer relationships. Excelled in upselling and menu knowledge, significantly contributing to a welcoming dining experience. Demonstrated adaptability and a professional attitude, ensuring high-quality service across roles.
Professional with experience in delivering exceptional guest service in fast-paced environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in providing courteous service, managing multiple tasks, and maintaining clean and organized workspace. Reliable and goal-oriented, ready to make positive impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Server
American Place Casino
08.2024 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Food Server
Disottos
04.2024 - 08.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Shift Manager
Walgreen's Pharmacy
01.2023 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Food Server
Taverna Naxos
06.2023 - 02.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Education
Associate of Arts - Culinary Arts
The Ohio State University
Columbus, OH05-1999
GED -
Bethel Tate
Cincinnati, OH05-1982
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Safe Food Handling
- Allergy awareness
- Food and beverage pairings
- Suggestive Selling
- Health Code Compliance
- Wine pairing knowledge
- Special dietary requirements
- Menu knowledge
- Team Player
- Adaptable and Flexible
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
Languages
English
Native or Bilingual
Timeline
Food Server
American Place Casino
08.2024 - Current
Food Server
Disottos
04.2024 - 08.2024
Food Server
Taverna Naxos
06.2023 - 02.2024
Shift Manager
Walgreen's Pharmacy
01.2023 - 06.2024
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
Associate of Arts - Culinary Arts
The Ohio State University
GED -
Bethel Tate
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