Steve Whelan
Ventura,CA
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at The Peninsula Beverly Hills and the Ivy, through exceptional service and guest engagement. Skilled in multitasking and organization, adept at fostering warm relationships and ensuring efficient service. Demonstrates a strong work ethic and hospitality service expertise, contributing to significant repeat business.
Overview
29
29
years of professional experience
Work History
Owner
Relentless Filmworks
10.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Server
The Ivy Restaurants
10.2006 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
The Peninsula Beverly Hills
04.1996 - 10.2008
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Arts - Theatre
Indiana University, Bloomington
Bloomington, IN05-1992
Skills
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Multitasking and organization
Timeline
Owner
Relentless Filmworks
10.2008 - Current
Server
The Ivy Restaurants
10.2006 - 04.2023
Server
The Peninsula Beverly Hills
04.1996 - 10.2008
Bachelor of Arts - Theatre
Indiana University, Bloomington
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