Steve Whitten
Casino Management
Gulfport,MS
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
Work History
Shift Manager
Island View Casino Resort
Gulfport, MS
07.2006 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervisor of Operations
Imperial Palace Casino
Biloxi, MS
11.2005 - 07.2006
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified procedure or process changes required to improve performance and productivity.
Shift Manager
Copa Casino
Gulfport, MS
03.2005 - 08.2005
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Floor Associate
Copa Casino
Gulfport, MS
08.2003 - 03.2005
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
Store Manager
Peacock Paint Center
Tallahassee, FL
08.1990 - 01.2003
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Clearwater High School
Clearwater, FL 09.1973 - 06.1976
AA - General Studies
St. Petersburg College
Clearwater, FL 09.1976 - 05.1978
Business Education
Florida State University
Tallahassee, FL 03.1989 - 04.1990
Special Education
Florida State University
Tallahassee, FL 09.1978 - 01.1981
Skills
Inventory controls
Timeline
Shift Manager
Island View Casino Resort
07.2006 - Current
Supervisor of Operations
Imperial Palace Casino
11.2005 - 07.2006
Shift Manager
Copa Casino
03.2005 - 08.2005
Floor Associate
Copa Casino
08.2003 - 03.2005
Store Manager
Peacock Paint Center
08.1990 - 01.2003
Business Education
Florida State University
03.1989 - 04.1990
Special Education
Florida State University
09.1978 - 01.1981
AA - General Studies
St. Petersburg College
09.1976 - 05.1978
High School Diploma -
Clearwater High School
09.1973 - 06.1976