Steve Williams
Summary
Ambitious Assistant Golf Professional with 19 years experience working in the golf world and customer service industry. Superior knowledge of daily golf course operations with hands on experience of running tournaments, weekly golf leagues, junior camps and clinics, plus private golf lessons. Extensive experience with retail store golf equipment sales. In depth knowledge of club fitting and repair Adept at inventory management and golf shop/ sales floor merchandising.
Overview
19
19
years of professional experience
Work History
Assistant Golf Professional
Riverbend Golf Course
06.2021 - Current
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved player satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Oversaw training of services staff and other day-to-day activities on the golf course and driving range.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
General Manager
Jack And Jill Lanes
08.2012 - 06.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Seasonal Pro Shop Starter
Riverbend Golf Course
04.2013 - 08.2020
- Checked in and greeted customers in a courteous and professional manner before they played golf.
- Assisted in making reservations for tee times, collecting fees, monitoring pace of play, selling golf shop merchandise, and selling and managing rental carts.
- Assisted Golf Professional with managing and running the Men's League for 30 weeks each year for 8 years.
Director of Golf
TalonsCove Golf Club
02.2010 - 07.2012
- Optimized use of available resources by strategically allocating staff, equipment, and budget to maintain consistent quality of services.
- Improved pace of play on the course by enforcing strict policies on tee time scheduling and player conduct during busy periods.
- Streamlined communication processes between different departments within the club to ensure seamless coordination of all operational activities.
- Provided high-quality instruction to members of all skill levels by developing personalized lesson plans catered to individual needs.
- Managed all aspects of club operations, including budgeting, staff training, and tournament coordination, resulting in smooth daily functioning.
- Collaborated with food and beverage departments to create enticing event packages for tournaments and outings, increasing guest satisfaction.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed a comprehensive junior golf program, fostering a love for the game in younger players.
Assistant Golf Professional
Victory Ranch Golf Club
03.2009 - 11.2009
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
Assistant Store Manager
Uinta Golf
04.2005 - 01.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed, designed and setup the club repair shop in two stores to efficiently and effectively fix, repair and re-grip customers clubs in a timely manner.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Skills
- Golf equipment expertise
- POS systems proficiency
- Club fitting professional
- Junior golf development
- Tournament software management
- Staff Training and Development
- Relationship Development
- Equipment Maintenance
- Facility Maintenance
Timeline
Assistant Golf Professional
Riverbend Golf Course
06.2021 - Current
Seasonal Pro Shop Starter
Riverbend Golf Course
04.2013 - 08.2020
General Manager
Jack And Jill Lanes
08.2012 - 06.2021
Director of Golf
TalonsCove Golf Club
02.2010 - 07.2012
Assistant Golf Professional
Victory Ranch Golf Club
03.2009 - 11.2009
Assistant Store Manager
Uinta Golf
04.2005 - 01.2009
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