Overview
Work History
Education
Skills
Military Service
Timeline
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Steve Williams

Vancouver,WA

Overview

17
17
years of professional experience

Work History

Owner/Operator

Kozy Accommodations, LLC
06.2019 - 10.2024
  • Managed and operated a successful short-term rental business (Airbnb, VRBO, etc.)
  • Handled daily operations including guest communications, check-ins/check-outs, and property maintenance coordination
  • Built and maintained an online presence across multiple booking platforms to ensure consistent occupancy and revenue
  • Managed business finances, including budgeting, pricing strategies, and tax reporting
  • Delivered high levels of customer service to maintain top-rated status and repeat guest bookings
  • Developed strong time management and problem-solving skills, ensuring smooth daily operations

Business Development / Data Engineering

NEOGOV (GovernmentJobs.com)
05.2008 - 09.2024
  • Company Overview: Leading workforce management software provider
  • Led data conversions and business development projects for a leading workforce management software provider
  • Managed multiple client accounts, ensuring seamless data integrations and software support
  • Created and maintained workflows for inbound/outbound data processes, improving operational efficiency
  • Collaborated with cross-functional teams to deliver exceptional service to public sector clients
  • Provided technical guidance and troubleshooting to resolve client issues promptly
  • Demonstrated adaptability, teamwork, and customer focus
  • Leading workforce management software provider

Director of Operations

Sigma Data Systems (CPS Human Resource Services)
07.2007 - 05.2008
  • Oversaw business operations, including sales, marketing, training, and technical support for a software services division
  • Led a team of employees to deliver high-quality client support and maintain service standards
  • Developed and implemented operational strategies to improve workflow efficiency and customer satisfaction
  • Managed budgets, contracts, and project timelines to ensure financial and operational goals were met
  • Built leadership, organizational, and multitasking abilities

Education

Some College (No Degree) - Business Management

University of Phoenix
Online

Skills

  • Operations Management
  • Business Development
  • Customer Service
  • Project Management
  • Data Integration & Engineering
  • Leadership & Team Development
  • Property management
  • Guest relations
  • Communication skills
  • Customer-oriented
  • Schedule management
  • Attention to detail

Military Service

United States Air Force Veteran

Timeline

Owner/Operator

Kozy Accommodations, LLC
06.2019 - 10.2024

Business Development / Data Engineering

NEOGOV (GovernmentJobs.com)
05.2008 - 09.2024

Director of Operations

Sigma Data Systems (CPS Human Resource Services)
07.2007 - 05.2008

Some College (No Degree) - Business Management

University of Phoenix

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Steve Williams