Steve Williams
Vancouver,WA
Overview
17
17
years of professional experience
Work History
Owner/Operator
Kozy Accommodations, LLC
06.2019 - 10.2024
- Managed and operated a successful short-term rental business (Airbnb, VRBO, etc.)
- Handled daily operations including guest communications, check-ins/check-outs, and property maintenance coordination
- Built and maintained an online presence across multiple booking platforms to ensure consistent occupancy and revenue
- Managed business finances, including budgeting, pricing strategies, and tax reporting
- Delivered high levels of customer service to maintain top-rated status and repeat guest bookings
- Developed strong time management and problem-solving skills, ensuring smooth daily operations
Business Development / Data Engineering
NEOGOV (GovernmentJobs.com)
05.2008 - 09.2024
- Company Overview: Leading workforce management software provider
- Led data conversions and business development projects for a leading workforce management software provider
- Managed multiple client accounts, ensuring seamless data integrations and software support
- Created and maintained workflows for inbound/outbound data processes, improving operational efficiency
- Collaborated with cross-functional teams to deliver exceptional service to public sector clients
- Provided technical guidance and troubleshooting to resolve client issues promptly
- Demonstrated adaptability, teamwork, and customer focus
- Leading workforce management software provider
Director of Operations
Sigma Data Systems (CPS Human Resource Services)
07.2007 - 05.2008
- Oversaw business operations, including sales, marketing, training, and technical support for a software services division
- Led a team of employees to deliver high-quality client support and maintain service standards
- Developed and implemented operational strategies to improve workflow efficiency and customer satisfaction
- Managed budgets, contracts, and project timelines to ensure financial and operational goals were met
- Built leadership, organizational, and multitasking abilities
Education
Some College (No Degree) - Business Management
University of Phoenix
OnlineSkills
- Operations Management
- Business Development
- Customer Service
- Project Management
- Data Integration & Engineering
- Leadership & Team Development
- Property management
- Guest relations
- Communication skills
- Customer-oriented
- Schedule management
- Attention to detail
Military Service
United States Air Force Veteran
Timeline
Owner/Operator
Kozy Accommodations, LLC
06.2019 - 10.2024
Business Development / Data Engineering
NEOGOV (GovernmentJobs.com)
05.2008 - 09.2024
Director of Operations
Sigma Data Systems (CPS Human Resource Services)
07.2007 - 05.2008
Some College (No Degree) - Business Management
University of Phoenix
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