Organized and dependable candidate successful at managing multiple priorities, IT driven and always looking to improve technical skills, and maintains a strong work ethic while exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals and will continuously push to learn new tools to widen resolution avenues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Web Product Analyst II
(TSYS) Global Payments
Columbus, United States
11.2021 - Current
Monitored entire enterprise web-based application backend infrastructure, which included 2 datacenter environments with 1000+ pods for issues and BAU operations via Grafana and Kubernetes.
Scraped and analyzed logs via Splunk and VMware vRealize Log Insight in relation to events to pinpoint and remediate infrastructure and application based issues.
Utilized Riverbed and ThousandEyes to monitor network based infrastructure issues.
Analyzed API and XML calls for application based issues from both client and internal perspective.
Worked directly with banks and clients to remediate external facing issues and corroborate internal enterprise infrastructure solutions to meet client demand.
Utilized above mentioned tools to calibrate, optimize, and elevate enterprise infrastructure, remediating multiple long term latency issues for clients, backend applications, and automated processes, increasing some application and process efficiency by 80%.
Used coordination and planning skills to achieve results according to schedule
System Administrator
Leader Communications, Inc
Fort Benning, GA
03.2021 - 11.2021
IT Support for all of Fort Benning, GA amounting to 10,000 potential clients spanning both Department of Defense and Contractors
Conduct troubleshooting and maintenance for various software and configurations remotely and onsite for 1000s of organizational units within Fort Benning domain to maintain operational readiness
Active Directory and Fort Benning domain maintenance, management and general solutions consultant
Provision new software and hardware for use according to internal business and security policies.
Provide comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Established network specifications and analyzed workflow, access, information and security requirements.
Cyber Systems Operations
USAF Reserve 919th SOCS
Duke Field, FL
11.2020 - Current
Security Clearance: Top Secret
Active Directory and Server change management technician
Windows Server 2019 deployment, execution, and maintenance.
Propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Provide day-to-day support to system users, and working on troubleshooting and problem-solving protocols.
Developed mission-critical real time systems for use in operational environments.
Implementations of security controls and auditing.
Knowledge Management Specialist
USAF Reserve 919th SOCS
Duke Field, FL
02.2017 - 11.2020
Security Clearance: Secret.
Security Incident Advisor.
Responsible for up to 16 Duke Field base organizations ranging up to 1200 clients between Department of Defense and Contractors.
Privacy Act Compliance Maintainer and Advisor.
SharePoint Online Manager and Trainer.
Designated user permission and role for base administration
Maintained base SharePoint data retention, monitoring, and administration.
Consulted as base's Records and Plans Maintainer, Manager, and Advisor (AFRIMS).
Performed PowerShell and JavaScript utilization for scanning and congregating information on local, organizational, and SharePoint
Implemented security controls and group policy management of base data to SharePoint data.
Education
Master of Science - Cybersecurity Management And Policy
Columbus State University
Columbus, GA
08.2020
Bachelor of Arts - English Literature
Columbus State University
Columbus, GA
05.2015
Skills
Technical Troubleshooting
Analytical Problem Solving
User and Client Support
Security Needs Assessment
Ticketing Software: BMC Remedy IBM Control Desk Production (ICD) Jira
Specific Software: Windows Server 2019 Suite SharePoint Online Grafana Splunk Kubernetes VMware vRealize Log Insight Riverbed
Generic Software: Office 365 and Microsoft Misc Tools Google Suite Tools
Certification
CompTIA Security+ CE
Issue Date: April 19, 2019
Expiration Date: April 19, 2025
Timeline
Web Product Analyst II
(TSYS) Global Payments
11.2021 - Current
System Administrator
Leader Communications, Inc
03.2021 - 11.2021
Cyber Systems Operations
USAF Reserve 919th SOCS
11.2020 - Current
Knowledge Management Specialist
USAF Reserve 919th SOCS
02.2017 - 11.2020
Master of Science - Cybersecurity Management And Policy