Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steve Winkler

Columbus,GA

Summary

Organized and dependable candidate successful at managing multiple priorities, IT driven and always looking to improve technical skills, and maintains a strong work ethic while exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals and will continuously push to learn new tools to widen resolution avenues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Web Product Analyst II

(TSYS) Global Payments
Columbus, United States
11.2021 - Current
  • Monitored entire enterprise web-based application backend infrastructure, which included 2 datacenter environments with 1000+ pods for issues and BAU operations via Grafana and Kubernetes.
  • Scraped and analyzed logs via Splunk and VMware vRealize Log Insight in relation to events to pinpoint and remediate infrastructure and application based issues.
  • Utilized Riverbed and ThousandEyes to monitor network based infrastructure issues.
  • Analyzed API and XML calls for application based issues from both client and internal perspective.
  • Worked directly with banks and clients to remediate external facing issues and corroborate internal enterprise infrastructure solutions to meet client demand.
  • Utilized above mentioned tools to calibrate, optimize, and elevate enterprise infrastructure, remediating multiple long term latency issues for clients, backend applications, and automated processes, increasing some application and process efficiency by 80%.
  • Used coordination and planning skills to achieve results according to schedule

System Administrator

Leader Communications, Inc
Fort Benning, GA
03.2021 - 11.2021
  • IT Support for all of Fort Benning, GA amounting to 10,000 potential clients spanning both Department of Defense and Contractors
  • Conduct troubleshooting and maintenance for various software and configurations remotely and onsite for 1000s of organizational units within Fort Benning domain to maintain operational readiness
  • Active Directory and Fort Benning domain maintenance, management and general solutions consultant
  • Provision new software and hardware for use according to internal business and security policies.
  • Provide comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Established network specifications and analyzed workflow, access, information and security requirements.

Cyber Systems Operations

USAF Reserve 919th SOCS
Duke Field, FL
11.2020 - Current
  • Security Clearance: Top Secret
  • Active Directory and Server change management technician
  • Windows Server 2019 deployment, execution, and maintenance.
  • Propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Provide day-to-day support to system users, and working on troubleshooting and problem-solving protocols.
  • Developed mission-critical real time systems for use in operational environments.
  • Implementations of security controls and auditing.

Knowledge Management Specialist

USAF Reserve 919th SOCS
Duke Field, FL
02.2017 - 11.2020
  • Security Clearance: Secret.
  • Security Incident Advisor.
  • Responsible for up to 16 Duke Field base organizations ranging up to 1200 clients between Department of Defense and Contractors.
  • Privacy Act Compliance Maintainer and Advisor.
  • SharePoint Online Manager and Trainer.
  • Designated user permission and role for base administration
  • Maintained base SharePoint data retention, monitoring, and administration.
  • Consulted as base's Records and Plans Maintainer, Manager, and Advisor (AFRIMS).
  • Performed PowerShell and JavaScript utilization for scanning and congregating information on local, organizational, and SharePoint
  • Implemented security controls and group policy management of base data to SharePoint data.

Education

Master of Science - Cybersecurity Management And Policy

Columbus State University
Columbus, GA
08.2020

Bachelor of Arts - English Literature

Columbus State University
Columbus, GA
05.2015

Skills

  • Technical Troubleshooting
  • Analytical Problem Solving
  • User and Client Support
  • Security Needs Assessment
  • Ticketing Software: BMC Remedy IBM Control Desk Production (ICD) Jira
  • Specific Software: Windows Server 2019 Suite SharePoint Online Grafana Splunk Kubernetes VMware vRealize Log Insight Riverbed
  • Generic Software: Office 365 and Microsoft Misc Tools Google Suite Tools

Certification

CompTIA Security+ CE

  • Issue Date: April 19, 2019
  • Expiration Date: April 19, 2025

Timeline

Web Product Analyst II

(TSYS) Global Payments
11.2021 - Current

System Administrator

Leader Communications, Inc
03.2021 - 11.2021

Cyber Systems Operations

USAF Reserve 919th SOCS
11.2020 - Current

Knowledge Management Specialist

USAF Reserve 919th SOCS
02.2017 - 11.2020

Master of Science - Cybersecurity Management And Policy

Columbus State University

Bachelor of Arts - English Literature

Columbus State University