Summary
Overview
Work History
Education
Skills
Special Interest
Timeline
Generic

Steve Wuertz

Austin,USA

Summary

Marketing and sales professional with extensive experience at Apple Inc., Adobe Systems, and Nest Labs/Google. Proven ability to drive revenue growth through innovative strategies and exceptional customer engagement. Strong expertise in business development and marketing management, with a track record of exceeding sales goals and fostering team collaboration.

Overview

39
39
years of professional experience

Work History

DEMO MKT/SALES REP

HEB
Austin, TX
03.2020 - 05.2024
  • Achieved ranking in top 25% for in-store selling demonstrations, enhancing sales performance.
  • Received multiple awards for outstanding customer service excellence.
  • Acted as store ambassador, promoting brand values and fostering customer engagement during pandemic.

Written Support

TruSource Labs/Nest Labs/Google
11.2015 - 02.2017
  • Resolved 90% of Twitter (X) and Amazon reviews, addressing technical and customer relations inquiries.
  • Collaborated remotely from home office to enhance response efficiency.

Pro Dealer Channel Support Analyst

TruSource Labs/Nest Labs/Google
02.2015 - 11.2015
  • Identified opportunities and developed marketing programs for outreach initiatives.
  • Provided dealer support for Pro Channel inquiries and troubleshooting.
  • Created outbound sales qualification program for leads from contact center.
  • Recommended sales strategies tailored to vertical categories, including multi-family and hotel.

Business Process Analyst/Special Projects

TruSource Labs/Nest Labs/Google
08.2014 - 02.2015
  • Recognized opportunities for process optimization in e-commerce, warranty claims, back office functions, resale tax certificate program.
  • Led a team of agents to conduct comprehensive market research for the dealer channel, providing strategic insights to Nest Executive Management.

Technical Support

TruSource Labs/Nest Labs/Google
08.2013 - 07.2014
  • Provided Level 1 and 2 support for complex technical issues.
  • Mentored new agents, facilitating effective orientation and training programs.

National Accounts Manager-Enterprise Division, Named Account Team

APPLE INC
Austin, TX
08.2005 - 11.2007
  • Cultivated and sustained key relationships within six major corporate accounts for Apple's named accounts program.
  • Managed consultative technical solution sales effectively, driving growth in complex sales environments.
  • Leveraged extensive experience with Complex Sale strategy to enhance technology sales forecasting using Salesforce.com.
  • Led numerous best practices seminars focused on account development strategies and techniques.
  • Achieved annual quotas ranging from $10 million to $18 million consistently.
  • Recognized multiple times as Director's Club Sales award winner for exceptional performance.
  • Facilitated customer engagement through trade shows, seminars, and webinars to promote product knowledge.

North American Service Parts Sales Manager

APPLE INC
Austin, TX
05.2003 - 07.2005
  • Grew business revenue from $23 million to $44 million through strategic sales and marketing initiatives.
  • Exceeded all sales goals, consistently surpassing expectations across multiple quarters.
  • Conceptualized and executed globally recognized MultiPack marketing program, generating $10 million annually in US revenue.
  • Reformulated pricing model to enhance competitiveness and profitability.
  • Designed and launched innovative 360 parts sourcing program for successful Americas rollout.

TSPS (Technical Service Provider Support) Team Lead backfill/UI Lead Tester, Special Projects

APPLE INC
Austin, TX
04.2001 - 01.2002
  • Managed a team of 11 agents to support service providers effectively.
  • Developed and tested user interface scripts for Dealer web portal rollout.
  • Contributed to iTunes launch team and other significant projects.

Technical Support Agent

APPLE INC/Adecco Temp Services
Austin, TX
12.1999 - 01.2002
  • Handled Tier 1 and Tier 2 executive escalations, ensuring prompt resolution of complex issues.
  • Advanced rapidly from temporary position to full-time Apple employee.
  • Earned multiple promotions through skillful navigation of job responsibilities.
  • Recognized as Contact Center Technical Agent of the Year in 2001 for outstanding performance.

Founder and principal

Outpost Imports
Austin, TX
01.1994 - 01.1999
  • Sourced offshore manufacturing and imported high-end decorative accessories for over 1,000 wholesale accounts.
  • Managed Austin-based support staff and multiple contract sales organizations for wholesale showrooms.

Marketing communications manager

Adobe Systems
Amsterdam, The Netherlands
01.1991 - 01.1994
  • Developed all marketing-related strategies and sales incentive programs for software leader's European subsidiary that significantly contributed to 50% revenue growth from $18 million to $35 million.
  • Responsible for $4 million communications budget; managed in-country staff of four and three regional marketing managers and directed marketing to network of 52 distributors.

Marketing communications manager

Uniface/Compuware
Amsterdam, The Netherlands
01.1989 - 01.1991
  • Established communications department for pre-IPO phase II startup developing 4GL application development product.
  • Focused on creating tools and programs to leverage sales success momentum.
  • Developed positioning, sales support materials, presentations, and proposals to enhance market presence.
  • Created user group programs and organized conferences to foster community engagement.

Account supervisor

Fellers & Company Marketing Consultants
Austin, TX
01.1985 - 01.1989
  • Directed marketing communications for high technology agency specializing in telecommunications and network services.
  • Managed advertising, press relations, collateral, sales promotion, copywriting, and marketing research initiatives.
  • Achieved numerous local, regional, and national awards for creativity and innovation in sales promotion and training efforts.

Education

Bachelor of Business Administration - Marketing and Sales Management

The University of Texas at Austin-McCombs School of Management

Skills

  • Business development and sales
  • Marketing management
  • Program management
  • Marketing communications
  • Sales promotion strategies
  • Copywriting and creative development
  • Customer experience onboarding

Special Interest

  • Vintage Italian (5) and German cars
  • Motorcycles (4)
  • Hi-end audio
  • Vintage home remodeling

Timeline

DEMO MKT/SALES REP

HEB
03.2020 - 05.2024

Written Support

TruSource Labs/Nest Labs/Google
11.2015 - 02.2017

Pro Dealer Channel Support Analyst

TruSource Labs/Nest Labs/Google
02.2015 - 11.2015

Business Process Analyst/Special Projects

TruSource Labs/Nest Labs/Google
08.2014 - 02.2015

Technical Support

TruSource Labs/Nest Labs/Google
08.2013 - 07.2014

National Accounts Manager-Enterprise Division, Named Account Team

APPLE INC
08.2005 - 11.2007

North American Service Parts Sales Manager

APPLE INC
05.2003 - 07.2005

TSPS (Technical Service Provider Support) Team Lead backfill/UI Lead Tester, Special Projects

APPLE INC
04.2001 - 01.2002

Technical Support Agent

APPLE INC/Adecco Temp Services
12.1999 - 01.2002

Founder and principal

Outpost Imports
01.1994 - 01.1999

Marketing communications manager

Adobe Systems
01.1991 - 01.1994

Marketing communications manager

Uniface/Compuware
01.1989 - 01.1991

Account supervisor

Fellers & Company Marketing Consultants
01.1985 - 01.1989

Bachelor of Business Administration - Marketing and Sales Management

The University of Texas at Austin-McCombs School of Management

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