Steve Xiong
Milwaukee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Officer
City of Milwaukee
Milwaukee, WI
03.2018 - Current
- Enforce state and local laws and regulations, ensuring public safety in assigned patrol areas.
- Conduct thorough investigations of incidents and crimes, compiling detailed reports for legal proceedings.
- Field Training Officer - Developed and delivered comprehensive training programs for new officers, ensuring adherence to departmental community based-policies and best practices.
- District Domestic Violence Liaison - Improved victim safety through comprehensive reviews of domestic violence reports.
Established effective safety plans that empowered domestic violence victims.
Strengthened collaboration with district attorney's office, enhancing case outcomes for domestic violence incidents. - Coordinated crisis intervention responses, effectively managing emergency situations while ensuring public safety.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Interpreter Supervisor
South West Interpreting & Translastion Services
Delavan, WI
01.2003 - 03.2018
- Managed scheduling of interpretation sessions, ensuring timely service delivery for clients.
- Developed and delivered training programs for new interpreters, promoting a culture of teamwork and effective communication.
- Analyzed and improved interpretation methods, leading to elevated client satisfaction and retention outcomes.
- Provided cultural insights to speakers to promote effective communication and mutual understanding among linguistically diverse groups.
Home Mortgage Customer Service
Wells Fargo & Company
Milwaukee
01.2010 - 10.2010
- Facilitated comprehensive mortgage consultations, guiding clients through product options and financial implications.
- Collaborated with cross-functional teams to resolve complex issues, enhancing overall service delivery quality.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Uhaul Moving And Storage
Milwaukee, WI
06.2009 - 12.2009
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in rental reservations and inquiries effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
Political Science And Government
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Officer training
- Cultural awareness
- Case management
- Patience and empathy
Certification
Field Training Officer Certified - February 24, 2023 to recent
Active Bystandership for Law Enforcement (ABLE) Project
Domestic Violence District Liaison
Crisis Management Certification
Narco Pouch Drug Testing Trained
Traffic Laser Trained
Languages
Hmong
Professional Working
Interests
- Participating in local clean-up initiatives through City of Light Church based in Milwaukee, WI
- Coached High School and Club Level Volleyball
- Coached Local Hmong community Flag Football of teen to adult boys and men in Milwaukee, WI
- Passion of Sports and Pokemon Card collecting, in multiple local and statewide groups around Wisconsin in TCG
Timeline
Police Officer
City of Milwaukee
03.2018 - Current
Home Mortgage Customer Service
Wells Fargo & Company
01.2010 - 10.2010
Cashier
Uhaul Moving And Storage
06.2009 - 12.2009
Interpreter Supervisor
South West Interpreting & Translastion Services
01.2003 - 03.2018
Political Science And Government
University of Wisconsin, Milwaukee