HEATHER D. YOUNG
Rincon,GA
Summary
Results-driven professional with extensive experience in administrative oversight and operations management, particularly at H&S Transport. Proven track record in streamlining processes to enhance client satisfaction and implementing financial oversight strategies. Expertise in MS Office, event coordination, and logistics management, leading to notable efficiency improvements. Committed to leveraging progressive business acumen to maximize profitability and drive continuous improvement.
Overview
13
13
years of professional experience
Work History
OWNER
H&S Transport
Silver Springs, FL
05.2016 - 08.2021
- Provides services to various clients, non-profits and small business owners
- Manages travel, event planning, and assists with the scheduling of candidates for interviews and provided notes to managers
- Serves as a principal advisor on all administrative and program management functions to senior leadership
- Manages all phases of administrative and business management activities in the areas of financial management, administrative management, human resources management and procurement
PROJECT MANAGER-ASSISTANT
Kenny Staffing
Waldorf, MD
07.2017 - 09.2017
- Provided senior level administrative support to a Program Manager
- Managed filing system including archival of old files; constructed proposals and AIA forms
- Answered telephone and took messages for departmental colleagues and benefits coordinator
- Assisted HR department with regular and certified pay-roll
- Managed budgets, approving purchase requests, overseeing a variety of financial systems
- Managed procurement and purchasing requests
- Continually improved methods and procedures for processes, measurement, documenting and workflow techniques
- Answered inquiries and addressed resolved or escalated issues to management personnel to ensure client satisfaction and analyzed and evaluated (on a quantitative or qualitative basis) the effectiveness of line program operations
- Participated in the development of project plans, operating plans, and supporting budgets: determining scope, methods, and resource requirements and schedules for projects
- Served as the main point of contact and provided leadership and guidance support on a variety of events for the organization
- Drafted memoranda, manuals, procedures, and training materials
OFFICE ADMINISTRATOR
Calvert County Government
Prince Frederick, MD
02.2016 - 05.2016
- Managed a variety of files, correspondence, action items, and provided excellent internal/external support
- Assisted with data entry in Excel files for old files; managed filing system
- Answered telephone, took messages, received and distributed faxes and mail in a timely manner
- Maintained strict adherence to regulations and policies concerning confidentiality, communicating sensitive data daily basis
- Created guidelines to promote company best practices, including the strict adherence to policies regarding confidentiality and trusted with highly sensitive data
ADMINISTRATIVE ASSISTANT
R&R Contractors
Pasadena, MD
05.2013 - 08.2015
- Provided administrative support to site manager of a busy building contractor
- Performed data entry including spreadsheet management; managed filing system
- Conducted marketing to include letters and social media; managed incoming and outgoing correspondence
- Created and maintained schedules of field employee's
- Assisted with QuickBooks and payroll for 15 employees
- Documented accounts receivable, accounts payable and customer billing
- Acted as company holiday event coordinator; arranged a total of 20 events
- Revised and formulate policies and procedures and actively promote their implementation
- Evaluated overall performance by gathering, analyzing and interpreting data and metrics
- Evaluated regularly the efficiency of business procedures according to organizational objectives and applied improvements where needed
- Anticipated changes in the business needs of the firm and determined staffing requirements
- Built and maintained effective relationships with internal customers
- Maximized accuracy, productivity and space utilization
- Analyzed operations and production components to ensure optimization
SECRETARY
ABM Construction Company
Lusby, MD
10.2008 - 07.2012
- Provided administrative support to busy residential building contractor and office manager
- Provided efficient, professional customer service to both residents and vendors
- Ordered building materials based on work order estimates and applied for permits
- Maintained office supply inventory, handled requests for information and data, and managed all outgoing correspondence
- Served as an expert on the development and implementation of significant administrative policies and requirements for substantive, mission-oriented programs
- Recommended and participated in developing strategies for implementing planning for a principal office or program
- Streamlined scheduling operations throughout the agency, identifying and eliminating redundancies resulting in the saving of more than eight hours per week to be reallocated to other essential duties
- Drafted, proofread, and distributed correspondence with executives in addition to other documents including clearance passes and access lists
- Worked with senior leaders and hiring managers on identifying candidates for positions, assisted with sourcing and the scheduling of candidates for various positions
- Assisted management and learning & development leaders with training support
- Worked on onboarding materials and ensured staff members were in compliance with training
- Assisted leadership and HR Employee/Labor relations on programs that improved employee morale
Education
BACHELOR OF SCIENCE - PYSCHOLOGY
NEW England College
01.2018
Skills
- Typing 75 WPM
- Advanced proficiency MS Office
- SharePoint
- CRM
- Quickbooks
- Schedule Coordination
- Logistics Management
- Process Implementation
- Financial Oversight
- Correspondence Management
- Travel Management
- Event Coordination
- Regulations Compliance
- Employee Development
- Procedure Development
- Global and Strategic Sourcing
- Operations Management
- Administrative oversight
- Client service
Qualifications
Participated in the development of project plans, operating plans, and supporting budgets: determining scope, methods, and resource requirements and schedules for projects. Provided input to requirements statements for acquisition and participated in technical evaluations., Managed day-to-day activities and operational costs, managing schedules, personnel management, and inventory replenishment. Oversaw budgets and purchasing for departments. Managed vendors that worked on analytics and market research, managed a crew on website design and managing the website content., Provides Human Resources support in the following areas: Career Planning, Performance Management, Coaching, Data Analysis, Compensation and Rewards, Employee Relations, Learning and Development, Recognition Programs, and Strategic Development. Processed employment transactions (hires, transfers, promotions, etc.); benefits administration to include but not limited to enrolling new hires, processing benefit changes, employee communications, assisting with open enrollment process, termination of benefits, auditing, compliance and recordkeeping.
References
References available upon request.
Timeline
PROJECT MANAGER-ASSISTANT
Kenny Staffing
07.2017 - 09.2017
OWNER
H&S Transport
05.2016 - 08.2021
OFFICE ADMINISTRATOR
Calvert County Government
02.2016 - 05.2016
ADMINISTRATIVE ASSISTANT
R&R Contractors
05.2013 - 08.2015
SECRETARY
ABM Construction Company
10.2008 - 07.2012
BACHELOR OF SCIENCE - PYSCHOLOGY
NEW England College
Similar Profiles
JORGE GARCIAJORGE GARCIA
Truck Driver at H&S TRANSPORTTruck Driver at H&S TRANSPORT
Michele HoganMichele Hogan
Non Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California TransportNon Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California Transport
Mohamed Anis BOUZIANEMohamed Anis BOUZIANE
HSE Specialist at Emirates transport – Federal government transport companyHSE Specialist at Emirates transport – Federal government transport company
Clinton HodgesClinton Hodges
Fire Chief/Director of Emergency Management at Effingham County Board of CommissionersFire Chief/Director of Emergency Management at Effingham County Board of Commissioners
Van JohnsonVan Johnson
Locomotive Engineer at CSX TransportationLocomotive Engineer at CSX Transportation